Award winning

All In One Outsourced Hosting Support

We will take care of your customers & servers while you take care of your business.

Managing a server and end-user tech support is time consuming. Whether you and your teams are experts or are new to this, that is time you could use to focus on your core business. Leave your server management and tech support to us, and use that time to focus on the growth and success of your business.

*With Unlimited Support, we will take care of all support requests posted by the first 200 customers in your first two servers. If you need support for additional customers or servers, click here so that we can build a custom quote for you.

The Bobcares difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
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100,000+ servers supported

Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Market leader for 18+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Support features

Available 24/7

Lights are always on at Bobcares. You & your customers will get lightning fast response 24 hours a day, 7 days a week.

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Multi-channel support

Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.

Customized support SLA

Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.

Flexible support coverage

You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.

Single point of contact

An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.

24/7 monitoring & rescue

We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.

Coordination with your DC

If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.

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Server updates & patching

We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.

Security audits & hardening

We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.

Server performance tuning

We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.

Backup management

To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.

Pre-sales support

If your prospective customers need help understanding your service features, we’ll guide them towards the right package.

How it works

Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.

How dedicated support services work

Supported Technologies

Server systems

Linux or *nix

  • Redhat / CentOS / Fedora
  • Debian / Ubuntu
  • FreeBSD
  • Cloud Linux

Windows

  • Server 2008 / 2012 / 2016 / 2019
  • Office 365

Web servers

  • Apache
  • Nginx
  • Litespeed
  • IIS
  • Varnish

Database servers

  • MySQL
  • MSSQL
  • MariaDB
  • PostgreSQL
  • Galera / NDB

Mail servers

  • Postfix
  • Exim
  • Qmail
  • Exchange

Virtualization

VPS systems

  • Hyper-V
  • KVM
  • Proxmox / LXC
  • OpenVZ
  • Xen
  • Virtuozzo / Parallels Cloud
  • SolusVM
  • Virtualizor

Cloud systems

  • VMWare
  • OnApp
  • AWS
  • oVirt / RHEV

Web hosting

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Control panels

  • cPanel/WHM
  • Plesk
  • Direct Admin
  • InterWorx
  • ISP system
  • ..and more

Web apps

  • WordPress
  • Magento
  • Joomla
  • DNN
  • ..and more

Billing / Ticketing

  • WHMCS
  • OTRS
  • HostBill
  • SalesForce
  • ..and more

Our Team

The best of both worlds

How our team is unrivaled in technical expertise, customer support and communication skills.

Engineering services delivered from Kochi, India

Bobcares Kochi in India is our engineering powerhouse that is formed of over 250 Computer Science Engineering graduates. Each one of our engineers go through a grueling 4 year course in Computer Engineering, a series of competitive exams to be selected into Bobcares, and a further series of training process (where up to 30% fall off), to make it into the support teams. This cream-of-the-crop group of engineers tend to excel in every discipline associated with tech support. This includes technical proficiency, communication skills, customer management and more.

Frontline phone support team located at Phoenix, USA

Bobcares Phoenix center takes care of all our voice support services. Our phone support team is formed of customer care professionals with years of experience in web hosting and associated industries. The team maintains an average resolution time of 5 minutes, and a response time of less than 30 seconds. 

Our customers our work

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.

If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!

Glenn Lee

Founder, 1stHostWeb.com

I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers. 

Dale Crow

Founder & CEO, Divi Corner

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Anirban Banerjee

Head of Design, Elegant Themes

Got Questions?

We’ll be happy to answer. A support specialist will get back to you as soon as possible.

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