Managing a server and end-user tech support is time consuming. Whether you and your teams are experts or are new to this, that is time you could use to focus on your core business. Leave your server management and tech support to us, and use that time to focus on the growth and success of your business.
*With Unlimited Support, we will take care of all support requests posted by the first 200 customers in your first two servers. If you need support for additional customers or servers, click here so that we can build a custom quote for you.
Lights are always on at Bobcares. You & your customers will get lightning fast response 24 hours a day, 7 days a week.
Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.
Customized support SLA
Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.
Flexible support coverage
You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.
Single point of contact
An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.
24/7 monitoring & rescue
We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.
Coordination with your DC
If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.
Server updates & patching
We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.
Security audits & hardening
We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.
Server performance tuning
We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.
To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.
If your prospective customers need help understanding your service features, we’ll guide them towards the right package.
How it works
Our experts will monitor your servers 24/7 and respond to customer queries using your company name in the signature. We will keep your servers stable & fast through regular scheduled maintenance.
Linux or *nix
- Redhat / CentOS / Fedora
- Debian / Ubuntu
- Cloud Linux
- Server 2008 / 2012 / 2016 / 2019
- Office 365
- Galera / NDB
- Proxmox / LXC
- Virtuozzo / Parallels Cloud
- oVirt / RHEV
- Direct Admin
- ISP system
- ..and more
- ..and more
Billing / Ticketing
- ..and more
The best of both worlds
How our team is unrivaled in technical expertise, customer support and communication skills.
Engineering services delivered from Kochi, India
Bobcares Kochi in India is our engineering powerhouse that is formed of over 250 Computer Science Engineering graduates. Each one of our engineers go through a grueling 4 year course in Computer Engineering, a series of competitive exams to be selected into Bobcares, and a further series of training process (where up to 30% fall off), to make it into the support teams. This cream-of-the-crop group of engineers tend to excel in every discipline associated with tech support. This includes technical proficiency, communication skills, customer management and more.
Frontline phone support team located at Phoenix, USA
Bobcares Phoenix center takes care of all our voice support services. Our phone support team is formed of customer care professionals with years of experience in web hosting and associated industries. The team maintains an average resolution time of 5 minutes, and a response time of less than 30 seconds.
Our customers our work
We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner.
If you want a support STAFF that will represent your company with expert knowledge and compassion…look no further. Bobcares is all you need!
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!