Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).
In support tickets, users often request disabling the cPanel firewall, but we advice against it.
PHP is a commonly used scripting language for websites, and its configuration settings can be managed using a server-wide php.ini file.
Most shared hosting providers enforce server-wide php ini settings on all users. But some software such as WordPress, Joomla, etc. require custom PHP ini for websites. (more…)
If you have cPanel shared hosting servers, chances are that you will be using Config Server Firewall (CSF) and Login Failure Daemon (LFD) firewall to secure your server. While they provide great out of the box security, it’s default settings can cause Connection Timed Out errors for your customers, which are usually reported as web, email, FTP or control panel down times. Repeated occurrences of service unavailability quickly leads to poor service reputation, and account cancellations.
Faced with such a situation, most web hosts get a server administrator to do a one time firewall optimization, and believe their servers are immune to firewall issues. However, this is not true. (more…)