Bobcares

WeSupport

Call Us! 1-800-383-5193
Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Customer service


Qualities of customer service agents – Traits to look forward to

Knowing the qualities of customer service agents can help us in our judgments before hiring a team.

We need to find, train and manage the right people to provide an excellent support experience.

To be a support agent, we need to stay calm and collected along with an interest in customer’s problems.

As part of our Technical Support Services, we assist our clients with Support Agents.

Today, let us see the qualities one must possess in order to be a perfect support agent.

(more…)

Customer Service Strategy Needs a Refresh – How to determine

Need a refresh for Customer Service Strategy? We can help you.

Customer experience is a key aspect widely used by Customers for determining which brand to choose. They judge businesses based on how satisfying every interaction with them is more than the price or product.

So, customer experience plays a major role in purchase decisions made around the world.

At Bobcares, we transparently take care of the support operations of hundreds of web hosts and digital marketers.

Today we will share the customer service strategy we follow as part of our Technical Support Service.

(more…)

Pros and Cons of Outsourcing Customer Service

Want to know the Pros and Cons of Outsourcing Customer Service? We can help you.

Outsourcing customer service is all about doing the best to fulfill the customer service needs of your customer. Hence, leaving them with a positive experience.

At Bobcares, we transparently take care of the support operations of hundreds of web hosts and digital marketers.

As part of our Technical Support Services, we assist our clients with outsourced customer services.

Today, we’ll take a look into the pros and cons of Outsourcing Customer Service.

(more…)