by Nikhath K | Aug 11, 2022 | Latest, Outsourced Support
Customer retention helps measure customer loyalty. In other words, this metric describes the ability of a business or organization to retain its customers. It helps forecast customer engagement, customer satisfaction, and so on. There are several customer retention...
by Nikhath K | Aug 10, 2022 | Latest, Outsourced Support
Metrics to measure customer experience plays a key role in determining how well outsourcing works for a business. This helps assess the customer requirements as well as get an insight into current market demands. Professional end-user outsourcing companies like...
by Nikhath K | Aug 10, 2022 | Latest, Outsourced Support
Although customer support outsourcing offers a lot of advantages, it depends on the support team’s performance. Bringing in reliable third parties like Bobcares ensures that the end-user team’s support is on point. Additionally, it strengthens customer relationships....
by Nikhath K | Jul 29, 2022 | Latest, Outsourced Support
Tech support outsourcing helps businesses shape their business. The recent global pandemic pushed several companies to take the digital route with customers preferring online services. This challenge was handled by bringing in experienced tech support to handle...
by Hamish Oscar Lawrence | Oct 22, 2012 | Server Administration
Software testing is not about hunting bugs but delivering great software. However, a vast majority of project managers still consider bug count as the most important measure of a tester’s effectiveness. In my career, I’ve come across a host of metrics...
