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A webmaster’s handbook on SSL certificates

A webmaster’s handbook on SSL certificates

In the world of eCommerce, security is paramount. Fear of fraud continues to keep millions of consumers from shopping online. SSL Certificates give you an easy, cost-effective way to protect your visitors and earn their trust. (more…)

How to optimize and speed up your server by more than 20%

How to optimize and speed up your server by more than 20%

10 years back, people were happy with sites that loaded in 10 seconds. Not anymore.

These days, people browse sites on the go with their smartphones. If it’s not loading in 2 seconds, they just open the next site. (more…)

4 major ingredients of the best outsourced technical support team

4 major ingredients of the best outsourced technical support team

Web hosting industry is highly competitive. A hassle free website experience is what every customer wants. Even a single prolonged downtime can shoo away your customers and ruin your business.

Customers are constantly on the lookout for providers who can offer something better than what they already have. To stay ahead in business, you have to be the best in industry always.

Top quality outsourced technical support team at affordable pricing – that’s indispensable for every web host who wants to gain an upper hand in the industry.


Live chat support – Do you really need it for your hosting business?

Live chat support – Do you really need it for your hosting business?

Good customer service and technical support are the foundations of any hosting provider. They explicitly reflect the credibility and reliability of your company and helps you to run a successful show.

To instil confidence in potential customers about your business, an excellent customer service rating is a must. Not much needs to be told about the importance of retaining existing customers without much technical issues or extensive downtime.


cPanel Log Rotation – Effective solution to log file growth

cPanel Log Rotation – Effective solution to log file growth

A log file can grow without bounds if it is not managed well. Larger log files are relatively harder to manipulate and also increase in the size of log file can result in file systems to run out of space. Opening, closing and manipulating data for very large file size consumes system resources and will therefore slow down the server.

An efficient solution to this problem is log rotation. It allows automatic rotation, compression, removal and mailing of log files. Log files can be rotated daily, weekly, monthly or when it grows too large. (more…)

Parallels Cloud Server 6 : To upgrade or Not to upgrade?

Ex-colleague: “Parallels has released a new product. It’s superb!”
Me: “What’s it called?”
Ex-colleague: “PCS6…”

And this is how I first came to hear about PCS6 aka Parallels Cloud Server 6. This conversation occurred about a week before PCS6’s official launch on November 6, 2012. For the remainder of our chat, my ex-colleague went on to extol the benefits of the software. Truth be told, he really had me interested in this new direction that Parallels seemed to be headed in.

Parallels Cloud Server, for people who are new to the concept, combines the features of Parallels Server Bare Metal, Virtuozzo and Cloud technologies. (more…)

The qualities of a perfect control panel : A fan note on HSphere

There is no perfect control panel; or is there? While doing feature comparisons of control panels for our new server farm, I came to the surprising conclusion that we indeed had one perfect control panel: Hsphere.

Though new licenses for are no longer available, Hsphere in its conception, implementation, and evolution presents a good role model and golden standard for web hosts to evaluate their control panel options. Here are my reasons on why Hsphere was a perfect control panel.



Measuring and continually improving tester performance : A quick guide

Software testing is not about hunting bugs but delivering great software. However, a vast majority of project managers still consider bug count as the most important measure of a tester’s effectiveness. In my career, I’ve come across a host of metrics which can be used to measure the effectiveness of a tester in delivering the perfect software.

A well designed tester’s Key Performance Indicators should show performance in terms of goals for different functional areas, overall performance as a team, and customer’s feedbacks. Here I am presenting a few of the KPIs we follow in our team, which resulted in an improvement in customer satisfaction index. (more…)

How to install SSL without control panel.

Security of data in transit over the Internet becomes increasingly necessary because of steadily growing data volume and importance. Nowadays, every user of a public network sends various types of data, from email to credit card details daily, and he would therefore like them to be protected when in transit over a public network. To this end, a practical SSL protocol has been adopted for protection of data in transit that encompasses all network services that use TCP/IP to support typical application tasks of communication between servers and clients.

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