24/7 Google Cloud Platform Support – GCP Support Services

Get even more out of your GCP cloud infrastructure by leaving all your cloud management needs to us. Spend your time where it’s most valuable and we will take care of it by ensuring 24/7 GCP support.

AWS certified
GCP support
Industry Leading SLA

Industry leading SLA

Since 1999, we’ve had the most aggressive SLAs and will beat any Google SLA.

Billing

Simple

Pay in bulk or in part, with no large amount required to get assistance.

Fast

Get help via Phone, Help Desk or Live Chat immediately.

Expertise

Google Cloud Support Experts

We have highly-reviewed, certified engineers who can provide GCP Support and the many microservices it offers.

Key Features of Bobcares 24/7 Google Cloud Platform Support Services

How we can help

Compute Engine

Virtual machines maintenance

Cloud CDN

24/7 monitoring & assistance

Cloud Load Balancing

Application setup & management

Cloud DNS

Setup & 24/7 on-demand help

Our services includes a variety of technical support solutions catering to the needs of GCP users across the globe. The service is designed to address and troubleshoot any issues that arise with GCP infrastructure round the clock, and to ensure minimal downtime and maximum operational efficiency. 

With 24/7 support, businesses can quickly resolve any GCP-related issues, minimizing downtime and its potential impact on operations. As businesses operate across different time zones, having 24/7 support ensures that assistance is accessible regardless of the geographical location. We help businesses through Google cloud customers support to achieve the necessary compliance that Google workspace will not help you with. 

GCP support

Our certifications

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Google Cloud Network Engineer

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Google Cloud Architect

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Google Cloud Security Engineer

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Data Engineer

Pricing

Flexible GCP support plans

*Limitless Google Cloud Service Support does not put a limit on the number of VMs assisted. You will have 24/7 access to google cloud support team for proactive and on-demand GCP Support, as long as it falls within the billing account, i.e. 36 hours/year (Annual cloud billing plan) or 3 hours/month (Monthly cloud billing plan) quota. Additional hours are available at $29.99/hour for Annual billing customers and $49.99/hour for Monthly cloud billing customers.

The Bobcares difference

Assisted by Engineers, Computer Science graduates

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

100,000+ servers supported

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

Certified by Cloud Service Providers

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications.

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Market leader for 20+ years

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

ISO 27001, ISO 9001 certified support quality

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

The Benefits OF Google Cloud Platform Support 

How GCP customers use our service

Quick on-demand GCP support

Fast help to fix business critical functions. Eg. Snag in mass mailing.

Emergency Google cloud assistance

Enhanced support for security or uptime issues. Eg. IP blacklisting.

Alert monitoring

Get our google cloud support team to quickly fix technical account issues as and when they happen.

Server updates / patching

Apply security and software updates as soon as they are available.

Tier 3 GCP cloud service

Get an experienced admin on call for those tough issues that’s hard to fix.

Server audits & optimization

Periodically audit the server for performance bottlenecks & fix them.

Backup monitoring & audits

Make sure the server’s backup is up to date and reliable.

GCP Infrastructure design

Get expert advice on complex infrastructure design. Eg. High Availability

Server/App migration

Professional help to migrate apps with minimal downtime & zero data loss.

Why Google Cloud Platform Support

Our support team simplifies and streamlines any challenges you may face with your GCP infrastructure. Bobcares offers highly scalable, enhanced, and premium support services to help you make the most out of your GCP infrastructure. We provide Google Cloud support services for optimizing your GCP resources through the google cloud console to serve you better. We provide users with a comprehensive and user-friendly experience, allowing them to effortlessly monitor and manage their GCP resources through an intuitive status dashboard. Overall, here is your chance to enjoy perfectly tailored and enhanced support built right for your business. To deliver an all-comprehensive experience, we have a proactive Google Cloud support team with expertise in Google Cloud core offerings and technologies.

CHAT WITH US

24/7 Monitoring and Emergency Rescue

We are the safety net for your servers

24/7 alert monitoring

A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.

Emergency rescue

If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.

Preventive patching

Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.

QUICK on-demand ASSISTANCE

We’ll Respond Within 60 Mins

If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:

You send a quick mail summarizing what help you need

Our experts will start working on the ticket within 60 minutes

Service hours will be taken from your account credit

Bobcares services are rated highly

Trustpilot Logo
Rated 4.7 / 5 based on 375 reviews.
Google Logo
Rated 4.6 / 5 based on 98 reviews.

F.A.Q.

Frequently asked questions

What does Google GCP stand for?

GCP stands for Google Cloud Platform, a suite of cloud computing services offered by Google. In other words, the services operate on an infrastructure that Google uses internally for its support offers like Google Search, Google Maps Platform Support, Google Cloud Platform Console, Gmail, etc.

How to contact Bobcares for 24/7 GCP support services?

We’re just a mail away – 24/7. Send us a quick mail summarizing the support case and what help you need. Our Google cloud service support team will start working on the support case within 60 minutes.

I have a development team. Can you work with them?

Yes. DevOps are an important part of our service offering. To sum up, we can work with your developers for code pipeline management, release management, service scaling, and more.

Does Google cloud support have a customer service number?

You can get more out of your GCP infrastructure by contacting Bobcares Google cloud customer support. We are available at 1-800-383-5193.

I need to setup High Availability. Can you help?

Yes. We can setup fail-over systems or load balancing clusters for your application or database servers.

To open support tickets, just leave a message, and our HA expert will get in touch with you.

Can you help me migrate / consolidate my servers to GCP?

Definitely.

We have extensive experience in managing large networks. We’ll migrate your apps and services with minimal downtime and zero data loss.

Click here to talk to our solutions expert.

How long do my hours remain valid?

They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.

Do you offer assistance for Cloud?

Yes, we do offer customer care support for the Google Cloud Platform. Our highly reviewed google cloud support team is available 24/7, 365 days to help you with basic support or premium support so that they will solve all your server management needs.

How do I open a GCP support ticket?

To open a support case ticket, click on the icon on the right bottom or contact us by visiting our contact page here. To submit 24/7 GCP support service requests, you can contact our Google cloud platform customer support through our website or call us at 1-800-383-5193.

Alternatively, if you need to talk to our Google cloud customer support specialist, click here to leave a message.

Do you provide Google cloud support chat?

Yes.

We are known for our 24/7 gcp support. We do provide Google cloud support chat service for our enhanced support customers. Talk to our Google cloud platform community support team by clicking on the chat icon on the bottom right of our website. 

My SSL / web server is broken. Can you help?

My servers are slow / under high load. Can you fix it?

Sure.

Click here to submit a request. We’ll get back to you within 30 minutes.

How do you assist my customers with 24/7 GCP services customer care? They have technical questions.

Definitely.

End-customer technical help is a part of Bobcares portfolio. Click here to leave a message about our requirements, and our solutions specialist will get back to you as soon as possible.

Got questions?

We’ll be happy to answer. A Google cloud customer support specialist will get back to you within 12 hours.

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