Industry leading SLA
Since 1999, we’ve had the most aggressive SLAs and will beat any Google SLA.
Pay in bulk or in part, with no large amount required to get support.
Get help via Phone, Help Desk or Live Chat immediately.
We have highly-reviewed, certified engineers who are familiar with GCP and the many microservices it offers.
What we support
Cloud Load Balancing
We help businesses through support achieve the necessary compliance that GCP will not help you with. GCP can get expensive and Bobcares helps you understand how to avoid the unnecessary costs that can sometimes get out of control.
Pay As You GoGet expert assistance. Save with bulk pricing.
- Built for immediate support
- Server administration
- 24/7 availability
- Restoring offline services
- Blacklisted IP recovery
- Spam cleanup
- Patching vulnerable software
- Server data restoration
- Recovering from hardware fault
- Fixing high CPU
- Disk space cleanup
- Repairing corrupt databases
- Web server error fixing
- Website error resolution
Limitless Server Support*Subscribe to get help right now, and to get fast help in future by experts familiar with your server.
- Unlimited servers maintenance*
- Server administration
- 24/7 availability
- 24/7 server monitoring & rescue
- 15 mins response to alerts
- Security monitoring
- Initial system tuning & hardening
- Regular server updates
- 911 patching
- Backup monitoring & audits
- Security audits & hardening
- Performance tuning
- 24/7 on-demand support
- Infrastructure design & setup
- Server/App migrations
Why signup with Bobcares
GCP Vs GCP + Bobcares
How we help
How GCP customers use our service
Quick on-demand support
Fast support to fix business critical functions. Eg. Snag in mass mailing.
Lightning fast support for security or uptime issues. Eg. IP blacklisting.
Get experts to quickly fix server issues as and when they happen.
Server updates / patching
Apply security and software updates as soon as they are available.
Tier 3 support
Get an experienced admin on call for those tough issues that’s hard to fix.
Server audits & optimization
Periodically audit the server for performance bottlenecks & fix them.
Backup monitoring & audits
Make sure the server’s backup is up to date and reliable.
Get expert advice on complex infrastructure design. Eg. High Availability
Professional help to migrate apps with minimal downtime & zero data loss.
24/7 Monitoring and Emergency Rescue
We are the safety net for your servers
24/7 alert monitoring
A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.
If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.
Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.
QUICK on-demand support
We’ll Respond Within 60 Mins
If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work:
You send a quick mail summarizing what help you need
Our experts will start working on the ticket within 60 minutes
Support hours will be taken from your account credit
What They’re Saying
These guys were great. Professional, affordable, and got the job done fast.
I have been a Bobcares customer for many years. They have become part of my company and part of my life. They care about my business and also about me. You know this is more than a job for them. They care about their customers.
I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!
Frequently Asked Questions
I don't see a service I need. Can you give me a custom plan?
Of course. Click here to let us know what you need, and we’ll get back to you with a custom plan.
Can you maintain my servers? Updates, backups, etc.?
I have a development team. Can you work with them?
Yes. DevOps are an important part of our service offering. We can work with your developers for code pipeline management, release management, service scaling, and more.
My IP is blacklisted / My site is infected. Help me.
Click here to submit an emergency support request. We’ll get back to you within 30 minutes.
I need to setup High Availability. Can you help?
Yes. We can setup fail-over systems or load balancing clusters for your application or database servers.
Just leave a message, and our HA expert will get in touch with you.
Can you help me migrate / consolidate my servers to Google Cloud?
We have extensive experience in managing large networks. We’ll migrate your apps and services with minimal downtime and zero data loss.
Can I call you? It's easier for me.
We’d love to talk to you. Click here to leave your number and a convenient time to call. Our DO expert will give you a call.
I use Docker/Django/... . Are you familiar with that?
Yes, chances are we already support servers running your technology. Bobcares manages over 52,000 servers of more than 200 web service companies world wide. We help businesses transition to new technologies and platforms as they emerge.
If you need to talk to our solutions specialist, click here to leave a message.
Can you fix my application errors?
Yes. We support a wide range of platforms that include PHP, Python, JS, Ruby, and their associated frameworks. Our DO experts are all proficient in programming and debugging. So, no matter what issue you face, we’ll resolve it for you.
My SSL / web server is broken. Can you help?
My servers are slow / under high load. Can you fix it?
Click here to submit a support request. We’ll get back to you within 30 minutes.
Will you support my customers? They have technical questions.
End-customer technical support is a part of Bobcares portfolio. Click here to leave a message about our requirements, and our solutions specialist will get back to you as soon as possible.