KVM systems support

Your KVM system users get instant access to expert support – 24 hours a day, 7 days a week.

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KVM delivers world-class virtualization capabilities while maintaining a very low performance overhead. However, KVM users often face issues with network routing, storage errors, etc. In such situations, customers look for quick, expert assistance to maintain service uptime. This is where Bobcares can help.

Bobcares helps virtualized infrastructure owners maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over live chat and help desk.

How we help

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VM technical support

VM owners in a KVM hypervisor often need assistance with resource upgrades, custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over help desk and live chat, 24 hours a day, 7 days a week.

VM abuse recovery

Just like any other server on the internet, VMs in KVM hypervisors get their share of security issues. This can include phishing, spamming, IP range black listing etc. We help your customers recover from, and secure their VMs against all kinds of abuse issues.

Service troubleshooting

Running a server brings with it a slew of issues, such as mail deliver errors, slow servers, website errors, etc. With Bobcares, your customers get fast, expert support that helps them quickly resolve any service error in their VM.

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Software installation & upgrades

System application upgrades (like PHP upgrade, MySQL upgrade, etc.) and application installs (like media servers, CRM apps, etc.) could easily lead to a maze of errors. We help your customers setup and upgrade any application the right way, the first time.

Virtual Machine provisioning

Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

Monitoring & emergency administration

RAID array errors, network congestion, faulty power unit – a lot of things can affect service quality in a server environment. We keep a close eye on infrastructure health, and quickly resolve systems issues before it can affect service quality.

VM backup maintenance

Backups are like parachutes. When you need them, it better work! However, issues such as disk space overages, load spikes, network errors etc., can cause backups to fail. We help you setup backup systems, and monitor its integrity daily to ensure 100% reliable backups at all times.

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VM template maintenance

Quick account provisioning depends on the availability of up-to-date virtual machine templates. We build and maintain KVM templates that are kept updated with the latest version of applications and operating system at all times. This helps us provision new VMs in as little as 10 minutes.

High availability maintenance

Many factors should act together for high availability to work. For eg., the un-used resources in a KVM cluster should equal resources in any node and management network should have 100% uptime. We monitor your systems round the clock, and resolve any conflict that can affect HA failover.

KVM installation & configuration

Setting up a KVM system involves many challenges like designing the ideal architecture, choosing virtualization enabled hardware, setting up the network & storage systems, etc. We help you build a KVM system from scratch that is customized to meet your unique business requirements.

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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