OnApp management & support

Your OnApp cloud customers get instant access to expert support – 24 hours a day, 7 days a week.

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Virtualization systems like OnApp are designed to be fault tolerant, but, just like any other system, functions in OnApp could fail due to network errors, file system errors, etc. In such situations, customers look for quick, expert assistance to maintain service uptime. This is where Bobcares can help.

Bobcares helps OnApp hosting providers maintain high service quality and deliver prompt technical support. We act as your own technical support team and transparently support your customers over live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

How we help

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Technical support services

When OnApp cloud instances don’t work as expected, customers look for fast, expert assistance. With Bobcares, your customers get instant access to OnApp experts, 24 hours a day, 7 days a week.

Virtual Machine crash recovery

Virtual machines in Xen, KVM and VMWare crash for a variety of reasons, but what’s important is how quickly we restore them when it does. Our team is on stand-by 24/7 and helps your customers quickly recover from service errors, boot errors, network errors, etc.

Virtual Machine abuse recovery

OnApp VMs are often affected by spamming, hack attempts, brute force attacks etc. We help your customers recover from an abuse issue, and secure their virtual machines from such attacks in the future.

VM provisioning and accounts administration

Customers love fast service. Quick OnApp instance provisioning and lightning fast resource upgrades help your customers meet project deadlines. Whether your provisioning guarantee is in minutes or in hours, we make it happen.

VM backup management

Backups are automated in OnApp, but issues such as disk errors, space overages, load spikes, etc. can cause backups to fail. We keep a close eye on the backup process, and check data integrity periodically, so that you get an up-to-date and 100% reliable backup at any point of time.

OnApp infrastructure management

OnApp control panel and hypervisors need to be periodically upgraded to maintain security and service quality. However, upgrades are known to break the systems if not managed properly. We help you keep your systems well-oiled and up-to-date without affecting your customers.

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VM template management

Quick account provisioning depends on the availability of reliable virtual machine templates. Depending on changing Xen and KVM versions or depending on hosting plan changes, VM templates need to be updated. We maintain fully tested VM templates, which facilitate lightning fast provisioning.

OnApp installation & configuration

Setting up an OnApp cloud system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build an OnApp system from scratch that is customized to meet your unique business requirements.

OnApp support case studies

disk degraded OnApp support

How to fix “degraded Vdisk” error in OnApp

OnApp error “Cannot snapshot a degraded Vdisk” is usually caused by a corrupted RAID array.

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Online Vdisk error OnApp Support

How to fix a failed BuildDisk

OnApp BuildDsik action can fail due to failed Service API, Firewall issues or SSH key issues.

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vDisk failed OnApp support

How to fix “onlineVDisk failed” error

“onappstore onlineVDisk failed” error is shown when there is an issue with an OnApp storage system.

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Connection broken OnApp support

How to fix OnApp license error

License error could be displayed if the licensing client has crashed or port 5555 is blocked.

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Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

Server Infrastructure Management

Ensure VM speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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