Cloud systems support

No matter what server platform you use, or cloud technology you employ, chances are, we are already supporting it.

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Bobcares routinely manages cloud infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, hypervisor/core upgrades, etc. Listed below are a few technologies we administer on a day-to-day basis.

Supported technologies

VMWare

VMWare enables virtualization of business infrastructure through its server/cloud management solutions such as vSphere, vCenter, vRealize,  vCloud Suite, etc.

OnApp

OnApp is a cloud management system that supports a variety of hypervisors such as Xen, KVM and VMWare to build private, public, hybrid and VPS clouds.

Read more on OnApp support

RHEV

Red Hat Enterprise Virtualization is the commercial variant of oVirt, which enables companies to virtualize and centrally manage their server infrastructure.

Read more on RHEV support

oVirt

oVirt is a free, open-source virtualization platform. It allows the creation of cloud systems based on KVM virtualization, and enables easy management through a web interface.

Read more on oVirt support

OpenStack

OpenStack is an open-source software platform for cloud computing, mostly used for infrastructure-as-a-service (IaaS). It supports both hypervisors and container technology.

CloudStack

CloudStack is an open source cloud system that supports all popular hypervisors such as KVM, VMware vSphere, and XenServer/XCP for virtualization.

How we help

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VM technical support

Virtual Machine owners often need assistance with resource upgrades, custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over help desk and live chat, 24 hours a day, 7 days a week.

VM abuse recovery

Just like any other server on the internet, virtual machines get their share of security issues. This can include phishing, spamming, IP range black listing etc. We help your customers recover from, and secure their VMs against all kinds of abuse issues.

Service troubleshooting

Running a server brings with it a slew of issues, such as mail deliver errors, slow servers, website errors, etc. With Bobcares, your customers get fast, expert support that helps them quickly resolve any service error in their VM.

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Software installation & upgrades

System application upgrades (like PHP upgrade, MySQL upgrade, etc.) and application installs (like media servers, CRM apps, etc.) could easily lead to a maze of errors. We help your customers setup and upgrade any application the right way, the first time.

Virtual Machine provisioning

Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

Monitoring & emergency rescue

RAID array errors, network congestion, faulty power unit – a lot of things can affect service quality in a server environment. We keep a close eye on infrastructure health, and quickly resolve systems issues before it can affect service quality.

VM backup maintenance

Backups are like parachutes. When you need them, it better work! However, issues such as disk space overages, load spikes, network errors etc., can cause backups to fail. We help you setup VSS-aware backup systems, and monitor it’s integrity daily to ensure 100% reliable backups at all times.

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VM template maintenance

Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in VM templates updated at all times, so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.

High availability management

Many factors should act together for high availability to work. For eg., the un-used resources in a server cluster should be equal to the resources in any one node, and management network should have 100% uptime. We monitor your systems round the clock, and resolve any conflict that can affect HA failover.

Installation & configuration

Setting up a virtualization system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build a virtualized system from scratch that is customized to meet your unique business requirements.

Industries

web hosting outsourced helpdesk support

WEB HOSTS

data center outsourced helpdesk support

DATA CENTERS

SaaS providers outsourced helpdesk support

SAAS PROVIDERS

cloud hosting outsourced helpdesk support

CLOUD PROVIDERS

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Cloud service providers who want to deliver prompt technical support 24/7. Our service includes:

Cloud Infrastructure Management

Ensure VM speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failues, restore services within minutes.

Recommended for: Cloud infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

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24/7/365 availability

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100% white labeled

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Email & Help desk support

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US based phone support

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Live chat support

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Response and resolution time SLAs

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Dedicated quality assurance team

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VM/Web hosting specialization

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Certified information security

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Certified support quality

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Security monitoring

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Performance monitoring

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Server health monitoring

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24/7 emergency support

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Periodic server hardening

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Regular performance optimization

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Vulnerability monitoring and patching

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Timely system updates

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Backup & DR management

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High availability maintenance

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