This new year, resolve to give a big boost to your business. Partner with the best in the game, and jump start your growth in 2013. Bobcares, the most trusted name in Outsourced Technical Support now offers New Year special bundled plans for HelpDesk, LiveChat and Phone support.
 
Use the coupon code HCQ113A and get a discount on your bundled packages comprising our popular HelpDesk, LiveChat and Phone support plans.
 
For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24×7) and Germany(12×7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company. Read the rest of this entry »

what is a VPS?

A VPS or virtual private server which works by partitioning a single physical server. The Physical node consists of only one root operating system. Using software such as Parallels Virtuozzo or VM-Ware the same operating system can then be installed over the top of the Hardware Nodes creating multiple Virtual Nodes. These Virtual Nodes use the same registry and system files to maximize efficiency and minimise both memory and hard disk usage. This all allows for independent execution of the virtual servers without interference from the other virtual servers connected to the same physical server.

Different Types of VPS Services

1.Managed VPS hosting service

In managed VPS hosting service the hosting company supply professionals who are well trained in solving numerous kind of hosting relevant specialised problems, able to administrate and handle issues quickly. They also guarantee that your world wide web functions are at safe hands and let you able to concentrate on the other important tasks at the same time. Managed VPS hosting service supply 24/7 service to help you regardless of the location where you are located and time boundary. Further, they guarantee that your server is working actively without any issues.

2.Unmanaged VPS hosting service

In Unmanaged hosting service the hosting company will not provide any support regarding the issues related with software , resource , performance , troubleshooting or need general help in understanding server applications. The user is completely responsible for the management and troubleshooting of the issues caused in the server. Only hardware related issues will be handled by the hosting provider.

Advantages of VPS over shared hosting

1.Security

In the case of VPS hosting your file system is not accessible or viewable by any other customer, your files are ensured full privacy and security.

2.Control

In the case of VPS hosting, you are able to modify server configuration files, install applications or modify system software With administrative or root access.

3.Isolation

In the case of VPS hosting, You are fully isolated from other users and actions on the server. No other customer can slow down or affect your service.

4.Performance

In the case of VPS hosting, Your resources may be guaranteed based on your plan, nothing else on the server will affect the performance of your VPS

Why Purchase VPS Hosting?

VPS hosting is a package that gives you a big part of server for a web project. Most online web companies provide VPS servers only to several companies, all located on one server. So the possibility of bad neighbourhood common for Shared Hosting is incredibly small in case of VPS. Along with server safety you get nice amount of disk space, serious bandwidth, control panel, and a dedicated support.

A VPS server is a good choice if your project is already quite big and in the foreseeable future your site will have to host big amounts of media. For instance, your users will upload audios, videos, images or other documents that take much disk space. All these documents will stay on your server, so you’ll need more gigabytes for it. Also, VPS hosting can process more users coming to your web page.

The prices for this hosting type are quite moderate, but we advise you to check the reliability of any company offering you cheap services. Low price can cover bad functioning, poor hosting features or unreliable customers support.

The above is a very rough outline on advantages of VPS hosting , if you have any questions, we would be happy to talk to you!

About the Author :

Karthikeyan.S works as a Software Engineer in Bobcares. He joined Bobcares in April 2012. He loves reading books and listening to music in his free time.

Blog edited by :

Appu Joseph Xavier works as a Software Engineer in Bobcares. He joined Bobcares in April 2012. He loves to watch movies in his free time.

Customers are the biggest assets of an organization. Thus, customer satisfaction becomes the ultimate goal which is actually the sign of business victory.

What does customer delight mean?

Customer delight is not just an appreciation like “Thank you, Have a nice day !!”, it’s actually creating a “wow” feel to the customer. It’s actually a part of the culture and make-up of the business especially in the field of help desk support.

Customer delight is quite different from the satisfaction. Customer satisfaction is only a stepping stone to customer delight. We have to provide a service that exceeds the customer expectations, that surprises the customer in a positive way.

We should deliver the service not just to satisfy the customer, but to do what they haven’t even imagined which will cause them to say WOW! Satisfaction is based on fulfilling the expected while delight occurs from the unexpected.

How to achieve customer delight?

There are some methodologies to get the customer delight in a better way. It’s not that easy to delight a customer unless we deliver quality services to them. Quality in the sense, we determine and adopt a set of standards or measurements for our service. If we meet these standards, our customers should be satisfied. However, meeting the “quality“ standards does not necessarily lead to customer satisfaction even if we produce a “quality” product, or deliver a “quality service”. It is completely based on the the customer’s perception of the service that will be measured against their expectations. We have to take actions that are consistent with those expectations combine to produce a declaration of satisfaction. Therefore it is essential to manage these aspects in a pro-active manner to excel at Customer Satisfaction.

*First and foremost is that the basic functions should be perfect. That means, the customer responsiveness, internal teamwork, which includes the problem resolution.

* We must know what our customers expect from us. We must work with our customers to precisely learn their expectations which indirectly mean the customer focus.

* The support should be fully empowered to get the customer delight. For that, the employees should possess the following:

=> Woo – the ability to win others over.

=> Empathy – the ability to understand the mood of others.

=> Discipline – the ability to work systematically and consistently.

=> Command – the ability to control a situation through communication.

=> Responsibility – the ability to own a problem until it is solved.

=> Friendliness- the ability to communicate in a friendly manner that should make a extra care feeling to the customer.

* Customer communication is a major factor that affects customer satisfaction. The communication should reflect our intelligence, education, and professionalism.

* We should constantly look for better ways to delight our customers rather than sticking on the existing solutions and we should know what the customer actually wants.

* There should be an ongoing process to monitor how delighted the customers are.

* The plans and processes that are executed should be current and regularly updated.

* Treat every customer the way they want to be treated.

The following diagram shows a basic idea on how to achieve customer satisfaction.

Following are the key points to achieve customer delight.

->We should impart high level service to the customer.

-> We should surprise the customer by the speed of response, knowledge, willingness and the way the problem is resolved.

-> The service should be spontaneous or unexpected.

-> We should make the customer feel valued.

-> Help the customers to help themselves i.e educate them.

-> Listen to the customers, i.e ask the customers for feedback and show that we value their opinion.

-> Well communication with the customers which should reflect our intelligence, education and professionalism.

-> Don’t delay on service. The faster the response to queries and complaints, the happier / more forgiving the customer.

-> Be compatible with every situations.

As Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Thus the ‘Delighted’ customers feel it, they remember it, they talk about it and they come back for more of it!

About the Author :

Arathi E S works as a Junior Software Engineer in Bobcares. She joined Bobcares in June 2011. She loves dancing, playing musical instruments and listening Music during her free time.

Blog edited by :

Rakhi R works as a Software Engineer in Bobcares. She joined Bobcares in December 2011. She loves reading Books in her free time.

Bobcares, on 8th May joined the the elite club of support providers by unveiling its Cloud Administration class of support plans. Starting with Cloud Migration Services plan, Bobcares is now offering web hosting companies a trusted and fool proof way to migrate from a legacy system to a cloud system. To know the unique benefits, features and pricing of the cloud migration plan, visit the Cloud Migration page now!

Bobcares is a leader in outsourced support with an industry experience of more than a decade. One of the first to venture into virtualization technologies in 2007, Bobcares quickly became the leader in VPS systems support. Cloud systems support came as an extension to the already established VPS support system, and Bobcares ventured into partnerships with major cloud providers like Eucalyptus as early as 2010. From then on Bobcares has been providing cloud support on a per-demand basis for existing clients, while consolidating the cloud support capability, and perfecting the procedures.

Now with the launch of Cloud Migration Services, Bobcares is offering a fool proof, battle hardened support system to safely migrate the existing legacy infrastructure to a cloud infrastructure. By choosing Bobcares, web hosts get unique benefits which includes but, not limited to:
1. Zero data loss guarantee.
2. Less than 30 minutes downtime.
3. 100% application compatibility.
4. 10+ years of accumulated industry expertise.
5. Peace of mind through ISO certified support process.
6. Options for bundled support plans.

With a rich portfolio of virtualization support expertise, Bobcares has helped its clients in the transition to virtualized environment since 2007. With industry majors like Parallels recognizing the value addition Bobcares can bring in virtualization support, Bobcares became a popular choice for web hosts looking for migrating their legacy dedicated server based farm to much more profitable virtualization model. Currently Bobcares support more than 250 clients with virtualization technologies that includes Xen, VmWare, OpenVZ, Virtuozzo, Parallels Server Bare Metal, KVM, HyperVM, etc.

Bobcares has been offering Technical Support and Software Development solutions since 2001. The technical support division of Bobcares currently manages over 60,000 servers and 15 million websites, making it the largest outsourced web hosting support company in the world.

If you have any questions, we would be happy to talk to you!

Bobcares, the largest outsourced web hosting support & service provider, has rolled out their “Remote Infrastructure Management Services”.

Read the rest of this entry »

Bobcares, a global leader in providing professional 24/7 Technical Support and Server Management, Software Development/Testing and Phone Support services to ISPs, Web Hosts and Data Centers, releases a calculator application for iPhone/iPad and android users.

Doing calculations on your iPhone/iPad/Android has never been easier! Bobcalc not only does simple calculations, it allows you to add notes describing each calculation on a virtual paper tape! Print/e-mail all the notes and calculations with just a touch. Read the rest of this entry »

Bobcares, has released its new “Software Testing Services” section here. This section offers customers website/web application testing services. To know more about the pricing and free trial offers, go through the section now!

Bobcares had been offering testing services to it’s existing software development customers for years now. Today, Bobcares is offering its services to anyone in need of testing services. Bobcares specializes in testing the following website/web applications:

Read the rest of this entry »

Days are gone when we needed a dedicated IP for each website with SSL!

With Server Name Indication(SNI) extension of the Transport Layer Security protocol, it is now possible to use authentic SSL certificates for sites hosted on shared IP addresses. If you are on a Linux hosted environment, you could very well reap the benefit of the feature right away. Read the rest of this entry »

Oh dear, you knew him, just that you think of him only when you are in trouble… He mends, he fixes, he gets things put straight all the while..

Oh God! You got it wrong, its not God! It’s “The System Administrator” Read the rest of this entry »

After coming to know that someone has used her credit card to buy iPhone, a friend of mine remorsed “I always knew that it was not safe to use the same password in all websites, but then I did so, thinking that it won’t happen to me!”. She realized she was terribly wrong and now it is a bit too late for her.

It is very natural that people tend to use same password everywhere and I am no exception. I am trying to evaluate the situation and venturing on to identifying possible solutions through this article. Read the rest of this entry »