There seems to be no end to the bad news trickling in. From Wall street bailouts, Home foreclosures, poor spending by consumers during the holiday season and now – the downturn in the auto industry. The poor economy seems to have touched everyone, Web Hosts included.
Besides dealing with poor sales, Web Hosts are also hit with reduced monthly income from customers who decide to either downgrade their plans or cut spending on extra features. Web Hostng is a recurring income business. When a customer leaves, the impact is felt on the monthly income immediately.
What can Web Hosts do in such a scenario? Most web hosts look for various ways to reduce cost. And Tech support operations seem to be the first choice for most companies. Reason? Many see it as a cost center, a necessary evil to have to keep customers happy.
In this economic climate, certainly reducing cost is the way to go, even in Technical Support operations. However, there are elegant ways to deal with it. And this article will suggest some proven ways to help reduce those costs, both in the short term and in the long term.
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