Every organization goes through what is known as ‘the comfort zone’. Everyday, we are in a rush to achieve goals and set targets accordingly. And what happens when we reach this target? We hit a plateau of relaxation. The state where nothing gives results inspite of the fact that we are doing everything perfectly.

The end result is usually frustration, which is followed by an inner voice that tells you that you have reached your limits and that it’s time to slow down now. “Why take additional headaches?” is what you will start thinking, and sooner or later, a negative spiral begins. In the end, the result will be disappointment.

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Bobcares, a global leader in providing professional 24/7 Technical Support and Server Management, Software Development and Phone Support services to ISPs, Web Hosts and Data Centers announces a brand new phone support feature, which will take service transparency to a higher level.

The Bobcares phone portal enables Web Hosts to view detailed log entries stored during each phone call. As a measure of reinforcing their commitment to quality phone support services, the Bobcares phone support portal now enables Web Hosts to stream audio and monitor calls.

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Ever since the recession has struck the World, one of the most pragmatic question in everyone’s life is, “How is it going to affect me?”

We have had this question come from numerous fronts and we keep assuring them that if things ever go that bad, you all will be collectively informed. It is in these times you notice the diversity of emotions and the solidarity that so many display.

Being in the Services Industry, Bobcares is the sum total of the intellectual capital of the ones who have worked here and the 300 plus people who are here, contributing everyday to build this company one day at a time. So, its a challenge when you have to try and understand each person’s varying mindsets.

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Bobcares, a global leader in providing professional 24/7 Technical Support and Server Management, Software Development and Phone Support services to ISP’s, WebHosts and Datacenters announces the release of their new corporate website.

As a part of their continued effort to establish a strong global presence, the new website comes out to its customers in Spanish and English. In addition to the innovative changes in the website, the unveiling of Bobcares.com in Spanish is a step towards the company’s extensive drive to cater to the needs of Spanish speaking customers in the US.

The new site also comes up with many new promotional plans for the Web Hosting community.

“The new Bobcares.com is now live. Along with a more professional design that imparts a new look and feel, the enhanced bobcares.com puts forward a better access to the extensive collection of web hosting solutions that we provide. Incorporating a Spanish version of the site with this release, is a part of providing our Spanish speaking customers with easier access to our services. We greatly appreciate the continued support of our customers and to compliment this, we are offering a range of new support and development products at discounted rates for a limited period of time. We have further plans to continually improve our website and our brand.” says Sangeetha Naik, Co Founder and Director, Bobcares.

With corporate offices in India, USA and Germany, Bobcares today manages more than 50,000 servers around the world with the combined expertise of over 300 proficient Engineers.

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Leveraging strong business performance and an array of new customers, Bobcares, the leading provider of Professional Technical Support, Software Development and Phone Support services for Web hosts and Datacenters, announces the opening of their new office, Poornam GmbH at Bad Durkheim, Germany.

Headquartered in India, Bobcares was founded in 1999 and today manages over 50,000 servers around the world. The launch of this new office is to augment its growing business and global demand for new services.

Commenting on their expansion into the European market, Sangeetha Naik, Director & Co-founder, Bobcares, says: “We are excited about this whole new development. In fact, Poornam GmbH is a part of our long-term strategy to significantly increase our worldwide presence. With our customer base and business growing rapidly, we will continue to invest towards new approaches that will help us keep in pace with the needs of our customers. This new facility will provide our European customer base with easier access to us.“

Adding to the existing corporate offices in India and USA, the new German office will provide Bobcares with an additional base to give sales/customer service to their European customers.

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It all started one morning, when Noble Joshy, Executive team member, came to know about a little boy named Jibin (full name not disclosed for privacy).

Jibin, a 13 year old, class 9 student, in the school where Noble’s mom is Headmistress, was diagnosed with Nephrotic syndrome. He was admitted into a local hospital and his family needed help to meet the treatment expenses and take care of him. Noble informed the Bobcares’ social help group ‘MITR’ about this.

The question here was “Could Mitr help?”.

Reeshma Ajin Koshy, the inimitable power horse of Mitr started a two day charity drive for Jibin’s cause. Money, along with a lot of heartfelt prayers and wishes poured in and Reeshma visited Jibin’s family a couple of days later.

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“Do you challenge yourself ? If you solved an Apache issue in 30 minutes yesterday, try to solve it in 15 minutes today and in 5 minutes tomorrow. If you gave the same solution to two tickets that came to your queue today, your success lies in making sure that such a support ticket does not come in again. If you solved 50 issues in 8 hours yesterday, you should be able to solve 55 today. Technical support is an interesting job, provided, you challenge yourself on a daily basis.”

That was an eye opener for me. Ever since that day, I started viewing my job from a different perspective. The next 7 years in this field taught me that, what I actually knew was only a small portion of this vast industry. And to add to it, there are always regular updates to the existing technologies. All these throw in a lot of challenges to the job of a technical support engineer. It is a necessity for every tech to constantly and continually innovate and improve himself, so that he is kept abreast with the latest technologies in this ever growing industry.

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When I joined Bobcares, we had only Shared Team technical support plans. A “Shared Team” in Bobcares handles many clients simultaneously and all with equal priority. Basically, by sharing techs with others, web hosts were able to cut down their running cost without affecting the quality of technical support.

It used to be fun those days, when all of us at Bobcares worked as a single team for all our customers. All of us knew even the intricate details of every customer, and hence we were able to deliver personalized support for each one of them. Further on, things started turning out to be a little challenging, as our customer base was always on the rise.

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Annual Ping-Pong competition in our office has become tougher over the years. We’ve a lot of really good players and the competition is tough right from the first round onwards. This year, we had over fifty players competing for the championship. I’m sure, next year the competition would be even more tougher.

In 2007, I failed in the second round matches of both singles’ and doubles’ category. The failure taught my partner - Agni, and I, few things. No matter how many classic attacking shots we’ve, if our basics are not right, we’ll fail somewhere. That’s exactly where the process of Performance Evaluation at Bobcares comes into the play.

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