“I need a Dedicated Tech”, the client went on describing his requirements, along with pricing and a long list of preferred skill sets. One of the most important aspects that clients tend to forget in the above mentioned process is what they are looking for when they hire a dedicated tech. Is it only the technical or soft skills that matter or does the pricing too?

Working with servers is not rocket science! Not even half of these requested skills come into play often. May be once in a while, a kernel recompilation becomes essential. But does this mean, we need to hire only experts? Wouldn’t it be nice to hire individuals who have a true passion towards satisfying your customers? A person with such an attitude will be ready to go above and beyond the call of duty to see your customers, smile always.

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Every organization goes through what is known as ‘the comfort zone’. Everyday, we are in a rush to achieve goals and set targets accordingly. And what happens when we reach this target? We hit a plateau of relaxation. The state where nothing gives results inspite of the fact that we are doing everything perfectly.

The end result is usually frustration, which is followed by an inner voice that tells you that you have reached your limits and that it’s time to slow down now. “Why take additional headaches?” is what you will start thinking, and sooner or later, a negative spiral begins. In the end, the result will be disappointment.

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I would personally recommend Bobcares to any web hosting company out there, that is willing to give quality and affordability a chance.

As I check the Bobcares testimonial list, I wonder what makes our clients want to write these gracious comments. Besides public testimonials, we get hundreds of emails of encouragement, gratitude and examples of how our services have affected businesses and at many times, lives as well.

So what is it that customers tell us, about the “Bobcares‘ Value Proposition”? This article attempts to simply share the “Value” that Bobcares has come to represent over the last nine years.

One day, a few years back, we got an amazing email from the wife of one of our clients. She wrote about the impact that Bobcares made in her life. Before Bobcares, her husband never had time for the family, she said. He was constantly spending time on his Web Hosting business, battling technical issues, angry customers and all the crisis that never seemed to end. The children almost never got to spend time with their father. The family was floundering.

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Yes, it’s a bad economy. We all know that. If being bombarded with bad news wasn’t bad enough, it’s even harder when this reality dawns on your own business.

How can Web Hosts or for that matter any business deal with the recession? While there are many ways, I would rather focus on one method that I have found to be effective. And that is the use of Customer Surveys.

To some, customer surveys are those boring email forms that some companies send us. Well, the variety of surveys that I am going to talk about here, is a little different. So ready to start? Here goes.

Evaluate your customer base

An effective way to stabilize your business during a recession is to really evaluate your existing customer base. Maybe you have been marketing too much in the recent past, and have not really been in touch with your customers who get shunted to your support team, once they sign up.

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There seems to be no end to the bad news trickling in. From Wall street bailouts, Home foreclosures, poor spending by consumers during the holiday season and now – the downturn in the auto industry. The poor economy seems to have touched everyone, Web Hosts included.

Besides dealing with poor sales, Web Hosts are also hit with reduced monthly income from customers who decide to either downgrade their plans or cut spending on extra features. Web Hostng is a recurring income business. When a customer leaves, the impact is felt on the monthly income immediately.

What can Web Hosts do in such a scenario? Most web hosts look for various ways to reduce cost. And Tech support operations seem to be the first choice for most companies. Reason? Many see it as a cost center, a necessary evil to have to keep customers happy.

In this economic climate, certainly reducing cost is the way to go, even in Technical Support operations. However, there are elegant ways to deal with it. And this article will suggest some proven ways to help reduce those costs, both in the short term and in the long term.

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