Get a first-hand experience of high quality support. Bobcares, the most trusted name in quality technical support now offers 2 weeks free trial for our Helpdesk, Livechat and Phone support plans. This offer is valid for all our three support centers in United States, Germany and India.
 
For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24×7) and Germany(12×7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company. Read the rest of this entry »

This new year, resolve to give a big boost to your business. Partner with the best in the game, and jump start your growth in 2013. Bobcares, the most trusted name in Outsourced Technical Support now offers New Year special bundled plans for HelpDesk, LiveChat and Phone support.
 
Use the coupon code HCQ113A and get a discount on your bundled packages comprising our popular HelpDesk, LiveChat and Phone support plans.
 
For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24×7) and Germany(12×7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company. Read the rest of this entry »

Bobcares constantly strives to bring out customer friendly and transparent support plans that easily dissolves with business trends and requirements. The recently updated minute based version of phone support plans by Bobcares caters to Webhosts, ISPs & Data Centers of every magnitude.

Bobcares’ Phone support plans offer your customers 24 x 7 Tier 1 technical support. Be it in English, Spanish or German, our phone support engineers handle basic technical support functions (like email setup and troubleshooting, publishing websites, control panel functionality etc.) and can also be trained to answer sales/billing queries for your company. Read the rest of this entry »

Measuring Performance

Now that you have your phone support team in place, it’s time to determine how they are performing. Are they meeting the mark? What mark? Hopefully you create a QA Guideline along with the Work Instruction. Remember: What’s to be expected of each phone agent? You will use this as your benchmark. Read the rest of this entry »

You call tech support and you are put on hold, listening to awful hold music for what seems like forever. When you finally get connected to an agent, you are asked unrelated questions, and instructed to go to a web form and submit a ticket. Or worse, you only got an answering machine. Let’s face it, we’ve all probably been there. We got the run around or simply no phone support at all, when you needed it the most.

What about your business? Do you offer phone support? If not, why? And if you do, do you have a performing team? Is it setting you apart from the competition? How are you managing calls and measuring your phone team’s performance? Below are some ideas to ‘grease the bearings’ on your thinking wheel: Read the rest of this entry »