• Bobcares at HostingCon 2013, June 17-19 | Austin

    Bobcares is gearing up for HostingCon 2013, the largest gathering of hosted services professionals in the world.

    This year's HostingCon will be held from June 17-19 in Austin, TX at the Austin Convention Center.
    In today's hosting industry, customer support plays a key role in customer retention and growth of the organization. To learn more, visit us at the Bobcares booth #532.

    In partnership with SpamExperts, Bobcares gives you a chance to Win a Power Pack support bundle (valid for 3 months) worth $6000, which includes:
    - Unlimited helpdesk support for 5 shared hosting servers
    - 24x7 US based English phone support for 500 minutes
    - 500 minutes German phone support during business hours

    The draw will be held on Wednesday, June 19th at 04:00 PM. For more information and details on how to participate, please visit our booth.

    *Register with coupon code Bobcares2013 for HostingCon 2013, at discounted rates*

  • Parallels Cloud Server 6 : To upgrade or Not to upgrade?


    Ex-colleague: "Parallels has released a new product. It's superb!"
    Me: "What's it called?"
    Ex-colleague: "PCS6..."

     
    And this is how I first came to hear about PCS6 aka Parallels Cloud Server 6. This conversation occurred about a week before PCS6's official launch on November 6, 2012. For the remainder of our chat, my ex-colleague went on to extol the benefits of the software. Truth be told, he really had me interested in this new direction that Parallels seemed to be headed in.
     
    Parallels Cloud Server, for people who are new to the concept, combines the features of Parallels Server Bare Metal, Virtuozzo and Cloud technologies. Continue reading

  • Try before you Buy! - March 2013 special offer from Bobcares

    Get a first-hand experience of high quality support. Bobcares, the most trusted name in quality technical support now offers 2 weeks free trial for our Helpdesk, Livechat and Phone support plans. This offer is valid for all our three support centers in United States, Germany and India.
     
    For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24×7) and Germany(12×7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company.
    Continue reading

  • Jump start your growth in 2013 with bundled support plans from Bobcares

    This new year, resolve to give a big boost to your business. Partner with the best in the game, and jump start your growth in 2013. Bobcares, the most trusted name in Outsourced Technical Support now offers New Year special bundled plans for HelpDesk, LiveChat and Phone support.
     
    Use the coupon code HCQ113A and get a discount on your bundled packages comprising our popular HelpDesk, LiveChat and Phone support plans.
     
    For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24x7) and Germany(12x7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company. Continue reading

  • The qualities of a perfect control panel : A fan note on HSphere

    There is no perfect control panel; or is there? While doing feature comparisons of control panels for our new server farm, I came to the surprising conclusion that we indeed had one perfect control panel: Hsphere.

    Though new licenses for are no longer available, Hsphere in its conception, implementation, and evolution presents a good role model and golden standard for web hosts to evaluate their control panel options. Here are my reasons on why Hsphere was a perfect control panel.


    Continue reading

  • Measuring and continually improving tester performance : A quick guide

    Software testing is not about hunting bugs but delivering great software. However, a vast majority of project managers still consider bug count as the most important measure of a tester's effectiveness. In my career, I've come across a host of metrics which can be used to measure the effectiveness of a tester in delivering the perfect software.


    A well designed tester's Key Performance Indicators should show performance in terms of goals for different functional areas, overall performance as a team, and customer's feedbacks. Here I am presenting a few of the KPIs we follow in our team, which resulted in an improvement in customer satisfaction index.
    Continue reading

  • Hardware vs Software firewall: A brief comparison

    “Google has listed your server as a malware source! Its been hacked into, and is being used to spread malware!”

     
    I'm sure this is a message that you never hope to get in your mailbox. But, how confident are you about your server security? Verizon's Data Breach Investigations Report for 2012 states that there is a 31% increase in server hacking attempts, and 20% increase in malware attacks in comparison to 2011 statistics.

     
    One of the most important mitigation steps proposed by Gartner technology research group is the use of firewall. The report shows the necessity to employ firewall as a security layer for our servers. Firewalls come in two broad categories: Hardware and Software. Making this choice is primarily a factor of what your requirements are and what your budget is.

     
    Here I am presenting a quick overview on these two kinds of firewalls so that you can make an informed choice. 
    Continue reading

  • 10 commandments for shared hosting success

    Isnt shared hosting dead already? In hosting conferences and forums this is a question we've heard all too often. But despite all the dire predictions in the past one decade, shared hosting is still alive and flourishing.

     
    Every web host on earth has a shared hosting plan, and all website owners starts hosting with a shared space. It is a market that just cannot be ignored, and it is still the most competitive market.

     
    What does it take to succeed in this market? There are companies which keep growing year after year, and there are companies which stop growing after they get about 10 servers. Here is a quick overview on what the winners do right, and thus ensure their brand keeps attracting new customers.

     

    Continue reading

  • Postgresql

    PostgreSQL is an “Object Relational Database Management System (ORDBMS)”. This database management system (DBMS) is similar to a relational database but with an object-oriented database model: objects, classes and inheritance are directly supported in database schemas and in the query langauge. It supports a large number of programming interfaces, including ODBC, Java (JDBC), Tcl/Tk, PHP, Perl and Python.
    Let me explain some advance feature of Postgresql:

    * Foreign keys

    * Triggers

    * Views

    * Transactional integrity

    * Table Inheritance

    * Multiversion concurrency control

    * Supports complex queries

    * Server side language: sql, java, ruby, Paython, TCL, etc.

    Trigger is a specification that the database should automatically execute a particular function whenever a certain type of operation is performed. Triggers can be defined to execute either before or after any INSERT, UPDATE, or DELETE operation, either once per modified row, or once per SQL statement. If a trigger event occurs, the trigger's function is called at the appropriate time to handle the event.

    CREATE VIEW defines a view of a query. The view is not physically materialized. Instead, the query is run every time the view is referenced in a query.
    Table inheritance, can be a useful tool for database designers. In PostgreSQL, a table can inherit from zero or more other tables, and a query can reference either all rows of a table or all rows of a table plus all of its descendant tables.
    The features like foreign key references, and views will allow you to hide the complexity of the database from the application. You can also avoid the creation of complicated SQL commands.
    Multiversion concurrency control will allow two or more sessions try to access the same data at the same time from a database.

    Basic PSQL commands

    Command Actions
    l List all databases
    c dbname Connect to new database.
    dt To view list of relations/tables
    d tablename Describe the details of given table.
    h Get a help on syntax of SQL commands
    ? Lists all psql slash commands.
    set System variables list.
    q Quit psql

    Why to use PostgreSQL?????????
    There are several reasons to go with Postgresql, I will try to make a brief outline.A well tuned Postgres is pretty close on SELECT performance to MySQL with small databases. With large tables MySQL has some bad performance problems, and Postgres performs much better. Write performance is also an issue with MySQL -- with a lot of traffic, it has serious problems with concurrent writes. Under heavy load, Postgres performs much better.
    Security is huge, but PostgreSQL’s support and focus on data integrity, granular access controls, ACID compliance.
    PostgreSQL operates on the principle that certain users have certain types of access to data. In PostgreSQL, these are called “roles” and can be created or managed using CREATE ROLE, ALTER ROLE, and DROP ROLE. Unlike MySQL, these can also be mapped and tied to system users, which means it can leverage different forms of system authentication, identify server authentication, LDAP server authentication, PAM, and Kerberos. For local connections, you can also use filesystem permissions by changing who can access the UNIX domain socket, and where it is located.
    What is a PostgreSQL database used for?

    PostgreSQL is used by several different web programming languages including PHP, and Python. These programming languages make it extremely easy to connect to a PostgreSQL database. It is also used for many content management scripts like Joomla, wordpress etc.

    Final Notes:

    In closing, as we know disadvantage always comes with advantage therefore, postgresql is also having some vulnerability. But Postgresql is ideal for those who want to create a Web application and performance is his main concern. Finally, it is upto you to find what database meet your requirement. If you have any questions, we would be happy to talk to you! :)


    About the Author :

    Saurabh Suman works as a Software Engineer in Bobcares. He loves reading books and listening to music in his free time.


  • A quick guide to choosing the right virtualization technology

    Virtualization is no longer a niche market. It is now a pre-requisite for success in webhosting industry. Gartner's server virtualization report of 2011 mentions a virtualization market penetration of 40% for x86 server work loads. A study by Tier1Research on Mass-Market Hosting for Winter 2011 showed that 60% of webhosts provide VPS solutions.These findings tally with the technology adoption trend we see here in Bobcares as well.


    For someone entering the VPS hosting business, it is important to choose the right virtualization technology based on your market segment requirement, and cost considerations.

    Continue reading

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