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Outsourcing customer service – What you should expect from your service provider

Outsourcing customer service – What you should expect from your service provider

As the old adage goes, it’s you should work ON your business, not IN it. If the time you spend maintaining your business is greater than time spent in marketing and innovation, it’s time for you to consider outsourcing.

Customer service can be one of the most time consuming, yet vital part of your business. By outsourcing your support process, you can focus on growing your business. (more…)

Bobcares at HostingCon 2013, June 17-19 | Austin

Bobcares is gearing up for HostingCon 2013, the largest gathering of hosted services professionals in the world.

This year’s HostingCon will be held from June 17-19 in Austin, TX at the Austin Convention Center.
In today’s hosting industry, customer support plays a key role in customer retention and growth of the organization. To learn more, visit us at the Bobcares booth #532.

In partnership with SpamExperts, Bobcares gives you a chance to Win a Power Pack support bundle (valid for 3 months) worth $6000, which includes:
– Unlimited helpdesk support for 5 shared hosting servers
– 24×7 US based English phone support for 500 minutes
– 500 minutes German phone support during business hours

The draw will be held on Wednesday, June 19th at 04:00 PM. For more information and details on how to participate, please visit our booth.

*Register with coupon code Bobcares2013 for HostingCon 2013, at discounted rates*

Mission : ZERO malware – Part I

In February this year, a well known Web Hosting News Site reported Cybercrime-Linked Web Host VolgaHost Goes Offline . The post goes on to say

“The hosting provider has been known in the industry for hosting botnet command-and-control servers and other online crime-related services, such as ZeuS. Security firms have also spotted infected websites, phishing pages, exploit servers and spam on VolgaHost’s IP space.”

Is this news important to a WebHost company owner?

Your server’s reputation is EVERYTHING in this industry. (more…)

Software Testing Service from Bobcares

Bobcares, has released its new “Software Testing Services” section. This section offers customers website/web application testing services. To know more about the pricing and free trial offers, go through the section now!

Bobcares had been offering testing services to it’s existing software development customers for years now. Today, Bobcares is offering its services to anyone in need of testing services. Bobcares specializes in testing the following website/web applications:


Google Analytics – Get started

We discussed Google analytics, and it’s basic features in the last blog. Lets now find out “How to setup Google Analytics”.

Setting up Google Analytics in three easy steps :

Step 1: Set up your Google account
To use Google Analytics, you’ll first need to set up an account with Google. Once done, you will be provided with a unique identifier to add to your site. (more…)

Scan with iScanner

Server hacking is a common problem that webhosts face. The intrusion can be caused by several reasons like malicious scripts, vulnerabilities in the server etc.

It would be of real help, if we had a good tool to find such scripts running in the server. iScanner is one such tool. (more…)

Google Analytics – Howto

How is it that some websites are always successful, while others never reach the glory? The reasons for this could be improper marketing of the web-site. I am not talking about giving ads and promotions here, but an insight into finding out more about your site’s visitors.

Gathering information about your visitors, their trends, volumes, and locations, all these help in guiding prospective visitors to your site. With Google Analytics (GA), gathering information and performing analysis is easier than ever. (more…)

Specialized Magento Development Services from Bobcares

Magento, the multi-featured eCommerce platform, a growing eCommerce solution that supports big and small businesses alike; Gives the site owners a greater scope to serve their customers better.

With Bobcares Magento Development Services, you can showcase your products and services as you wish. Almost all your ideas on specific design sets for your on-line store can be implemented with Magento. Being an open source software, new plugins and extensions can be easily developed and integrated to your website as and when you require. Magento stands out from its competitors due to its rich features, that supports healthy growth of your business. (more…)

Staying safe on the Internet

After coming to know that someone has used her credit card to buy iPhone, a friend of mine remorsed “I always knew that it was not safe to use the same password in all websites, but then I did so, thinking that it won’t happen to me!”. She realized she was terribly wrong and now it is a bit too late for her.

It is very natural that people tend to use same password everywhere and I am no exception. I am trying to evaluate the situation and venturing on to identifying possible solutions through this article. (more…)

Happy 4th of July!

We at Bobcares would like to wish all of you a Happy Independence Day! Hope you all enjoyed the long weekend with family and friends, and are awaiting tonight’s fireworks! To join in on the celebrations, we’ve released our own 4th of July theme for our site, to honor the stars, stripes and fireworks! Don’t forget to visit