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The Value and Role of ISO Audits in Quality Assurance

by Hamish Oscar Lawrence | Jan 9, 2009 | cPanel, Technical Support

Why do business with an ISO certified company? ISO 9001 certification is the international language of quality. An organization with ISO certification stands out from others in the competitive market. You don’t require to give a second thought about doing business...

The Role of Microsoft Hyper-V for Virtualization in Windows Server 2008

by Hamish Oscar Lawrence | Jan 4, 2009 | Server Administration, WordPress

Microsoft Hyper-V (or Windows Server Virtualization) is a hypervisor-based virtualization system for x64 systems. A beta version of HyperV is included in the x64 editions of Windows Server 2008. A big attraction with Hyper-V is that it is built-in to Windows Server...

Performance Evaluation – Rating Employee Performance Fairly and Accurately

by Hamish Oscar Lawrence | Dec 30, 2008 | cPanel, Server Administration, Technical Support

Annual Ping-Pong competition in our office has become tougher over the years. We’ve a lot of really good players and the competition is tough right from the first round onwards. This year, we had over fifty players competing for the championship. I’m sure,...

The TAO Of Effective Communication – How to gain your Customer’s Trust

by Hamish Oscar Lawrence | Dec 24, 2008 | Technical Support

Every communication happens in the form of expressing some ideas, conveying some messages or passing some information. The effectiveness of the communication lies in how well the receivers perceive, understand and convey the same. So, when defining a communication, it...

FAQ – Frequently Asked Questions or Fast Answers to your customers’ Queries

by Hamish Oscar Lawrence | Dec 19, 2008 | cPanel, Technical Support

Does your support team get questions like – How do I reset my password? How do I update my credit card details? I am not able to send mails from my mail client. These could be some of the many questions your customers would be asking. Your customer support team...
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