by Visakh S | Jan 23, 2015 | Technical Support
“I did nothing. It just crashes all the time!” So began a professional administration request at the help desk of a data center we managed. The customer’s unmanaged Windows 2008 R2 VPS started crashing one fine day without any apparent reason. The...
by Visakh S | Jan 23, 2015 | Technical Support
“Logs from alpha-p3 is missing!” We were responding to an issue raised by an onsite technician for a data center we managed. System logs from one server was missing in the central log server. It looked like the Rsyslog service that was used for central...
by Visakh S | Jan 23, 2015 | Server Administration
It was a peaceful night shift at a data center we managed. Just a few routine server provisioning and customer queries were keeping us occupied. Suddenly all alarm bells started ringing. 25+ managed server instances had gone offline, and the alert priority was among...
by Visakh S | Jan 23, 2015 | DDoS, Server Administration
“This definitely is a problem with your monitoring system! I never used this bandwidth. I was on holiday!” The accounts department of the data center we managed referred this customer concern to us. His un-managed dedicated server showed a bandwidth spike...
by Visakh S | Jan 21, 2015 | Server Administration
The mood was upbeat. It was our weekly business review with a web host we support. Server improvements had resulted in zero service downtimes, and zero customer complaints on service reliability. It was time to figure out how to improve the infrastructure even...
