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customer support


Web host support – Setting up customer support for Newbie web hosts

Web hosting is a highly competitive field. A newbie web host may face many challenges and dilemma in their initial stages, before they can find their feet in the market.

One such major decision making aspect is providing web hosting support for your end customers. Quality support increases customer retention, which is as important as new customer acquisition. (more…)

8 merits of choosing remote tech support for your servers

8 merits of choosing remote tech support for your servers

In our role as Outsourced hosting support specialists for web hosts, we’ve been managing the servers with various control panels and for varying range of hosting businesses.

With the growing competition in the industry, a lot of factors determine your business success, the key parameter being ‘how happy your customers are, that they choose to stay with you’.

See how we help web hosting companies (more…)

Customer support outsourcing – What goes wrong & how to avoid it

When you need to focus on your business, whether it is to establish a new one, or scale it up, outsourcing is a great option. You get professionals to deliver great support to your customers, while you spend time on issues that absolutely need your attention.

But all that works only if your support partner is capable of delivering a totally hands-off support operation.

How do you choose the right support partner? One way is to look at what CAN go wrong while outsourcing, and checking if your support company is equipped to prevent it. (more…)

Best hosting support – 3 core qualities in techs that make the difference

What distinguishes the best hosting support? Is it technical expertise? Communication skills?

Bobcares provides outsourced technical support for hundreds of web hosting companies, and over many years, we’ve seen 3 core qualities that marks the best team.

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5 ways how white label tech support can help your hosting business gain its momentum

The term ‘White label’ was coined out from the image of a white label that appears on the packaging of products. You get a white label and fill in the details of your product. That’s what you do in outsourced phone services too.

Expert technical expertise and excellent customer service tailored to your needs, at affordable pricing – that’s what a top-notch white label tech support service can help you accomplish.

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3 quality parameters to get the best out of your help desk support specialists

3 quality parameters to get the best out of your help desk support specialists

Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system.

But installing a help desk alone, won’t guarantee you customer retention. With the help of expert help desk support specialists, you need to utilize this data mine to boost your customer delight. (more…)

5 Best Practices to provide an efficient web server maintenance service

5 Best Practices to provide an efficient web server maintenance service

Customer retention doesn’t come easily. Customers are always on the look out for better services. To ensure that your customers stay with you always, you need to maintain the service quality throughout.

The biggest challenge that web hosts face, is to keep their customers satisfied as days go by. There are a variety of aspects that should be taken care of, for this. Web server maintenance is the topmost of them.
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How outsourced customer support improves customer retention in your hosting business

How outsourced customer support improves customer retention in your hosting business

“Please close this issue and pat yourself on the head, next time we will just come straight to you guys. You guys are life savers. Next time I’m in town I would like to kiss the man or woman who fixed this issue. Can i send you a fruit basket or something?”

The above is a thanks reply one of our staff got after fixing an issue. While handling the outsourced customer support for web hosting companies of different sizes, our main focus is to create such delighted customers.
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3 key tasks involved in ensuring world class SolusVM tech support

3 key tasks involved in ensuring world class SolusVM tech support

SolusVM is a commonly used VPS management system by web hosting providers who are into VPS hosting services. It has support for OpenVZ, KVM and Xen virtualization.

As the underlying technology can vary, choosing and configuring the right solution for your servers is a cumbersome task. With our expert SolusVM tech support services, we’ll take care of all these tasks for you. (more…)

Top 3 rewards you gain out of outsourced tech support for your business

Top 3 rewards you gain out of outsourced tech support for your business

Are you a web host? Are you struggling to figure out a balance between quality support and costs involved? Are you losing out on your client base gradually instead of witnessing a peak growth?

Don’t worry, it is possible to provide top-quality support to your customers at affordable pricing, with the help of an excellent outsourced tech support company. (more…)

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