by Manu Menon | Jan 24, 2025 | AI Support, Latest
What is AI omnichannel customer service? AI omnichannel customer service is a unified and integrated approach to managing customer interactions seamlessly across all communication channels. It represents the highest standard of customer care in today’s demanding...
by Manu Menon | Dec 17, 2024 | Latest, Technical Support
What Does Hiring Part-Time Customer Support Agents Mean? Hiring Part-time customer support agents assist a company’s customers on a flexible schedule, playing a crucial role in maintaining customer satisfaction. Their primary responsibilities include responding...
by Manu Menon | Jun 24, 2024 | Latest, Outsourced Support
Importance of Customer Service Best Practices It is important to learn about the best customer service best practices. Customer service involves offering support and help to customers before, during, and after they buy a product or service. This encompasses tasks like...
by Manu Menon | May 31, 2024 | Latest, Technical Support
Tips to Prioritize Support Request It is important to learn more about the tips to prioritize support requests. Prioritizing customer service involves sorting customer requests according to their urgency or necessity. This strategy aims to address issues swiftly,...
by Manu Menon | May 22, 2024 | Latest, Outsourced Support
Outsourced support vs inhouse support It is important tot have as tidy on Outsourced support vs inhouse support. Outsourced support and in-house support are two different methods for handling support services within a business. The support involves hiring external...
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