by Reeshma Mathews | Jun 19, 2017 | Server Administration
Are you a web host? Are you struggling to figure out a balance between quality support and costs involved? Are you losing out on your client base gradually instead of witnessing a peak growth? Don’t worry, it is possible to provide top-quality support to your...
by Reeshma Mathews | Jun 19, 2017 | Server Administration
Every customer prefers interacting with a support team who can easily relate to their issues and provide them with personal attention and prompt care in resolving their matters. That’s why most hosting companies prefer to choose inhouse support team over an...
by Reeshma Mathews | Mar 28, 2017 | Server Administration, Technical Support
Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation. Urgency of the support request, convenience of the customers and availability of the channel also...
by Reeshma Mathews | Aug 2, 2016 | Server Administration, Technical Support
Your customers wont love you for bad service, but your competitors will. That’s why its crucial to hire the best server management company that would help you assure excellent customer service. In our role as Outsourced Tech Support for web hosts, we manage the...
by Reeshma Mathews | Jul 23, 2016 | Server Management, Technical Support
Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates? Recent surveys show that customers prefer live chat over other phone or email. Here we’ll see the...
