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dedicated support


MailBox quota exceeded email error – Top 5 causes, and how to fix it

Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. Part of our services involve resolving technical support queries posted by hosting users.

A common support query posted by end users is – Emails bouncing with the error “550 MailBox quota exceeded“. (more…)

Top 4 benefits of using a Dedicated Support Team

Running an online business is hard.

You need to ensure 100% uptime & blazing fast speed for your services, provide 24/7 super-fast tech support, and on top of all that you need to take care of sales, marketing, accounts, billing, staff churn, training, and what not. (more…)

How dedicated support staff helps you grow your business

How dedicated support staff helps you grow your business

Tired of managing your hosting business all alone? Struggling to retain your support staff? Need a peaceful break from your hectic schedule? Weary of poor quality support?

If the answer to any of these questions is a ‘yes’, it’s high time you consider hiring dedicated support staff for your hosting business needs. (more…)

Dedicated vs Shared support services – What should you choose and why

Every business comes to a point when it must hire extra staff to support its growth.

Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.

(more…)

What is Dedicated support (aka Dedicated service)?

Running a business isn’t easy. There are a hundred things you need to take care of. It includes billing, sales, marketing, tech support, store management, and more.

That is why many companies outsource at least a part of their business activities to an external company. (more…)

What is a Dedicated Support Engineer? Top 3 qualities to find the best DSE

Running an online business can be hard.

You need innovate on your core business offerings, take care of sales, run marketing campaigns, update the site, and top of it all, take care of your servers and customers.

Tech support can take up more than 50% of your productive time and can be immensely distracting.

That is why many companies hire a Support Engineer to manage their servers and to help with tech support. (more…)

Dedicated Support Services – What is it? Do you need it?

As your business grows, you’ll need help taking care of some parts of your daily activities – be it customer support, billing, account or inhouse upkeep.

This need is particularly strong in online businesses like web hosting, web designing or online publishing where almost all customer transactions happen online. (more…)