by Manu Menon | Mar 13, 2024 | Latest, Outsourced Support
Outsourcing Customer Support can act as an effective tool for your business. Effective customer support is important for businesses, demanding significant time and attention. A Walker study highlights the increasing importance of customer experience, with 86% of...
by Visakh S | Sep 3, 2018 | Technical Support
Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set. Our US based Phone Support team provides 24/7...
by Visakh S | Apr 13, 2018 | Server Management
24/7 support is pretty much a minimum requirement in web hosting and allied industries. Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night. But of course, you need your time off, and that’s why it is important to...
by Reeshma Mathews | Aug 2, 2016 | Server Administration, Technical Support
Your customers wont love you for bad service, but your competitors will. That’s why its crucial to hire the best server management company that would help you assure excellent customer service. In our role as Outsourced Tech Support for web hosts, we manage the...
by Visakh S | Jul 9, 2014 | Technical Support
In a previous post we covered top 10 tips to make shared hosting a success. In this post, we will look into the top 5 queries commonly posted by shared hosting customers, and the best practices to resolve them. 1. This is all new to me. Help me! Issue : Based...
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