Customers remember positive support experiences, talk about it and promote your brand through word-of-mouth. Turning each customer interaction into a positive experience requires a team with truly exceptional skill set. (more…)
24/7 support is pretty much a minimum requirement in web hosting and allied industries.
Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.
But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.
Your customers wont love you for bad service, but your competitors will. That’s why its crucial to hire the best server management company that would help you assure excellent customer service.
In our role as Outsourced Tech Support for web hosts, we manage the support helpdesks 24/7, for our customers. And there isn’t a better way to assess the support quality, than the help desk performance metrics.
Help desk can give you a lot of information, and analyzing all of it may be a hectic task. Here we’ll see the top 3 metrics that can help you improve your customer experience. (more…)
In a previous post we covered top 10 tips to make shared hosting a success. In this post, we will look into the top 5 queries commonly posted by shared hosting customers, and the best practices to resolve them.
This new year, resolve to give a big boost to your business. Partner with the best in the game, and jump start your growth in 2013. Bobcares, the most trusted name in Outsourced Technical Support now offers New Year special bundled plans for HelpDesk, LiveChat and Phone support.
Use the coupon code HCQ113A and get a discount on your bundled packages comprising our popular HelpDesk, LiveChat and Phone support plans.
For as low as $1.82/min, Bobcares offers phone support from our offices in United States (24×7) and Germany(12×7). Our team gives you Level 1 and pre-sales support using your customized response routines. To keep your customers feel comfortable, you can choose which office should attend your calls, and you can get a dedicated number for your company. (more…)