Select Page

hosting support


FileZilla etimedout error : Causes and Fixes

Web hosts give their customers FTP access to easily upload website content, images etc. to the server.

But the downside of FTP is that it is vulnerable to brute force attacks (where hackers try logging in with thousands of password combinations, and FTP allows access).

To prevent this, most Web Hosts secure their FTP servers with measures such as blocking unknown incoming FTP connections, allowing FTP only on predefined server ports etc.

However, these restrictions can cause FileZilla Etimedout errors even for a legitimate FTP user. (more…)

2 causes for “550 REJECTED – Bad HELO – Host impersonating [DOMAIN]” & how to fix it

Mail errors. They hit you at your most vulnerable, and make you want to smash your laptop.

We know. Because we help website owners resolve email errors and other technical issues as part of our Outsourced Hosting Support services for web hosting providers.

Hosting users frustrated with cryptic email errors would submit a support request, and we’ll fix it for them in a few minutes.

Here’s an email bounce error we fixed recently in a Linux cPanel/WHM server: (more…)

What is the cost of Web Hosting Tech Support?

Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.

But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.

For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)

Email error 554 5.4.0 – What is it, and what are its causes

554 5.4.0‘ is a email bounce error that is usually seen after a server migration or a mail server reconfiguration.

Here at Bobcares.com, we help hosting providers (web hosts, VPS hosts, etc.) resolve such errors as part of our Outsourced Tech Support services.

A typical email bounce looks like this:

host xxx.xxx.xxx.xxx[yyy.yyy.yyy.yyy] said: 554 5.4.0 id=03742-03-6 - Rejected by next-hop MTA on relaying, from MTA(smtp:[zzz.zzz.zzz.zzzz]:31142): 554 5.4.0 Error: too many hops (in reply to end of DATA command)

(more…)

How to fix Mail error 450 – Top 5 causes and solutions

Bobcares.com provides Outsourced Hosting Support to Web hosts, VPS hosts and other hosting providers.

As part of our services, we resolve tech support issues posted by hosting users. In these support issues, a common category email error we see is:

Server Response: 450 4.x.x <name@domain.com>: Reason for the error

(more…)

552 Transfer aborted, Disk quota exceeded – 5 Common causes & how it’s fixed

At Bobcares, we provide 24/7 expert support, monitoring and preventive maintenance to all our customers.

And as part of our service, we sometimes have to fix numerous issues coming from various client, all in a day.

552 Transfer aborted, Disk quota exceeded‘ is one such issue that we often resolve for our clients.

(more…)

MailBox quota exceeded email error – Top 5 causes, and how to fix it

Bobcares.com provides Outsourced Hosting Support to Web hosts and other hosting providers. Part of our services involve resolving technical support queries posted by hosting users.

A common support query posted by end users is – Emails bouncing with the error “550 MailBox quota exceeded“. (more…)

Dedicated vs Shared support services – What should you choose and why

Every business comes to a point when it must hire extra staff to support its growth.

Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more.

(more…)

How to find the best Help Desk Support Company

24/7 support is pretty much a minimum requirement in web hosting and allied industries.

Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.

But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.

(more…)