24/7 support is pretty much a minimum requirement in web hosting and allied industries.
Customers may need tech support at 2:00 am in the morning, on a Saturday, or even on Christmas night.
But of course, you need your time off, and that’s why it is important to find a tech support partner. A help desk support company that can take care of your customers when you are away.
A decade back, 24/7 hosting support was considered a premium service offered by large web hosts. Not anymore. Now almost everyone seems to offer 24/7 hosting support. How can you stand out from the crowd?
Maintaining 24/7 hosting support can be costly, AND it can be a huge drain on management time. That is why many companies cut corners and provide only email support, or use cheap support to keep costs down.
But this often creates more problems that it solves.
Web hosting is a ruthless business. To survive and succeed as a web host, you’ll need to provide super fast services, high service uptime and 24/7 friendly support.
But it’s easier said than done. You’ll need to maintain your servers like a fine racing car, and be available 24/7 for your customers.
For that, you either end up spending all your time at office, or you pay through your nose to hire experienced web hosting technicians. (more…)
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business.
Here at Bobcares, we help web hosts and other online service providers deliver 24/7 tech support. Here are a few common mistakes that we’ve seen companies make, and how we help them avoid it. (more…)