Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business.
Live chats are much faster than email support and more convenient than phone support. Chat technicians can assist customers with everything that ranges from pre-sales to service issues.
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market.
Multi-channel support is a must nowadays, to cater to customers of varying preferences. If you’re not yet offering it, or if your current support is not doing it right, its high time you hire a good outsourced chat support services.
Here, we’ll see the top 4 benefits your business can gain, when you outsource chat support to an expert customer service company. (more…)
Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates?
Surveys show that customers prefer live chat over other phone or email. Here we’ll see the 5 major benefits of live chat for customer support in web hosting companies.