by Nikhath K | Jul 30, 2022 | Latest, Outsourced Support
Businesses frequently use live chat support to give customers a chance to communicate with customer service representatives in real-time throughout the day. Live chat channel support in marketing encourages customers to ask their queries and receive replies through...
by Reeshma Mathews | Aug 16, 2017 | Server Management
Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business. Live chats are much faster than email support and more convenient than phone support. Chat technicians...
by Reeshma Mathews | Jun 20, 2017 | Technical Support
As industry gets more competitive, customers are presented with various alluring offers by the companies. To stay ahead in business, you ought to keep abreast with these latest services in the market. Multi-channel support is a must nowadays, to cater to customers of...
by Reeshma Mathews | Jul 23, 2016 | Server Management, Technical Support
Suppose your server is down. What would you do? Would you rather email the support team and keep checking your mails or contact their live chat for instant updates? Recent surveys show that customers prefer live chat over other phone or email. Here we’ll see the...
