by Visakh S | Sep 20, 2018 | Technical Support
Web hosting is a ruthlessly competitive business. Web hosts trip over each other to match and surpass hosting features offered by competitors. And a core feature that everyone offers, but only a few get right is – 24/7/365 hosting tech support. Many companies...
by Visakh S | Sep 5, 2018 | Technical Support
Running an online service business can be hard. You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors. Technical support outsourcing is a great way to keep costs down while...
by Visakh S | Jul 7, 2018 | Technical Support
Every business comes to a point when it must hire extra staff to support its growth. Some hire staff inhouse, while others contract an external company to take care of its billing, marketing, tech support, and more. There are two popular models of working for...
by Visakh S | Apr 11, 2018 | Server Management, Technical Support
Running a business can be immensely rewarding. But it can also be immensely exhausing, especially in an industry like Web Hosting or Digital Marketing. Customers would call you right in the middle of a family dinner, or servers would go down while you are travelling....
by Reeshma Mathews | Mar 6, 2018 | Server Administration
Customers need instant gratification. And the best way to provide it, is via phone. But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your...
