by Reeshma Mathews | Aug 6, 2016 | Server Administration, Technical Support
Getting a new customer is multiple times harder than retaining one. But customers would stay only if they receive top quality support service. In web hosting support, slow responses and recurring issues often lead to customer attrition. That’s why quality...
by Hamish Oscar Lawrence | Jun 24, 2009 | cPanel, Technical Support
Communicating with your customer is the most integral part of any business. The work you do for your client does not get recognized unless they are made aware of it. And to make them aware, you will need to communicate with him or rather interact with him. Here at...
by Hamish Oscar Lawrence | Apr 21, 2009 | cPanel, Technical Support
Quality refers to the degree up to which requirements are realized. In general, quality systems evolved gradually over the following five eras: Inspection Statistical Quality Control Quality Assurance Strategic Quality Management Quality Systems Chaining. In the...
by Hamish Oscar Lawrence | Mar 21, 2009 | cPanel, Technical Support
Customer is the blood-line of any industry. Customer Satisfaction involves the extent or the degree to which, a company’s services meet the requirements of its customer. It is mandatory for ISO certified companies to measure their customer satisfaction, and to...
by Hamish Oscar Lawrence | Feb 25, 2009 | cPanel, Server Administration
Quality assured service is the pillar of web hosting business. Your service becomes popular when you ensure quality. Low price is another way to advance sales. But, if your service does not meet the required standards of quality, then the customer never uses it in...
