by Visakh S | Oct 17, 2017 | Technical Support
After hours tech support can be quite tricky. You’ll need to spend a lot of time, money and effort to maintain a 24/7 team, but a few mistakes can get you angry customers, and loss of business. Here at Bobcares, we help web hosts and other online service...
by Visakh S | Oct 14, 2017 | Server Management
24 hour tech support is now a standard feature offered by every web hosting company. But some companies do it better than others, and attract customers in droves. The winners make fewer mistakes, and focus on a few key areas that makes customers loyal to the company....
by Visakh S | Aug 3, 2017 | cPanel, Server Management
Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk). In support tickets, users often...
by Visakh S | Jul 13, 2017 | Technical Support, WordPress
Your website is only as fast as its slowest component. In a WordPress server infrastructure, database servers are often the slowest. This is because databases depend on good old hard disks instead of the super fast server memory to fetch data. In high traffic...
by Visakh S | Jul 12, 2017 | Server Management, WordPress, WordPress Hosting
WordPress takes security very seriously. WordPress releases “minor” revisions regularly to address even vulnerabilities reported just hours before. Latest WordPress websites have automatic background updates to prevent any possible exploits. Even with such...
