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How to fix “Error: xz compression not available” in CentOS and cPanel & WHM upgrade

by Visakh S | Jun 20, 2017 | cPanel, Server Administration

Bobcares.com provides Server support to web hosting companies. As part of our work, we help web hosting companies keep their servers upgraded and patched to the latest version. In some cPanel/WHM and CentOS servers, we’ve faced the error Error: xz compression...

What is Level 2 or L2 hosting support? Here’s what you should look for in a support team

by Visakh S | Jun 20, 2017 | Technical Support

Bobcares.com provides outsourced hosting support to web hosting companies. Many customers specifically ask for L2 hosting support when they sign up with us, but we’ve seen a lot of difference in the way each customer interprets L2 support. Today, we’ll...

What is L1 hosting support? Here’s how to pick the best support team

by Visakh S | Jun 19, 2017 | Server Administration

Bobcares.com provides outsourced hosting support to web hosting companies. Many customers come to us asking for Tier 1 or Level 1 or L1 hosting support, but the definition of “L1 support” varies from person to person. Today, we’ll look at what L1...

Why you should disable SHA1 and how to secure web hosting servers

by Visakh S | Feb 25, 2017 | Technical Support

SHA1 (Secure Hash Algorithm 1) is a popular cryptographic method used to secure eCommerce websites, backups, software updates, document signatures and more. On 23 Feb 2017, Google announced that they were able to crack SHA1 by using a collision attack dubbed...

Fix 554 5.7.1 Relay Access Denied – SMTP Error Solutions

by Visakh S | Feb 8, 2017 | Plesk

Stuck with the “Fix 554 5.7.1 Relay Access Denied” error?  In our role as Website Support Specialists for online businesses, we resolve hundreds of email issues every day. A commonly encountered email bounce error faced by web hosts, website owners and...
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