One can easily enable or disable cached mode in Outlook by checking or unchecking ‘Use Cached Exchange Mode’ in Settings.

Here at Bobcares, we have seen several such Outlook related queries as part of our Server Management Services for web hosts and online service providers.

Today we will take a look at how to disable/enable cached mode in Outlook.

Know more about the cached mode in Outlook

Cached Exchange Mode is an Outlook feature that allows Outlook to store items in your mailbox to your computer. As a result, it provides quick access to your data.

Also, this will make Outlook run a bit faster in most cases.

Our Engineers always recommend using Cached Exchange Mode with an Exchange or Microsoft 365 account.

How we disable or enable cached mode in Outlook

Here is how our Support Engineers disable/enable the cached mode.

1. First, we launch Outlook on the computer.
2. Next, we click the ‘File’ menu and select ‘Account Settings’.
3. Then we click on ‘Account Settings’ again to view a list of email accounts linked to Outlook.
4. After that, we click the Exchange or Microsoft 365 and then click Change.
5. Under Offline Settings, we either check ‘Use Cached Exchange Mode’ to enable it or uncheck to disable it.
   (In case, if you are a Microsoft 365 subscriber with semi-annual updates, under Offline Settings, check to Use Cached Exchange Mode to download email to an Outlook data file)
6. Then we click Next >> Ok >> Finish
7. Finally, we restart Outlook to begin using the Exchange account.

Why is the Cached Exchange Mode option not available

Sometimes, the ‘Cached Exchange Mode’ option might not be available. It might occur due to one or more of the following.

• An Exchange account doesn’t exist in the Microsoft Outlook profile
  This feature requires the Outlook profile contain an Exchange account. POP3 and IMAP accounts can’t use this feature.
• The Exchange server administrator has disabled this functionality
  Exchange administrators can disable this feature in Outlook. For more information, contact your Exchange administrator.
• Microsoft Terminal Services is installed
  Cached Exchange Mode is not available on computers that run Windows Server when Microsoft Terminal Services is installed.

[Are you still not able to disable/enable cached mode in Outlook? – We are here to help you]

Conclusion

In short, the cached mode allows Outlook to store the mailbox data in Computer Today, we how our Support Engineers enable/disable the cached mode in Outlook.