Need help?

Our experts have had an average response time of 11.7 minutes in August 2021 to fix urgent issues.

We will keep your servers stable, secure, and fast at all times for one fixed price.

Exim message is frozen – How to remove frozen emails?

by | May 28, 2021

Stuck with the error, Exim message is frozen? We can help you.

In order to save resources, the system stores emails that are unable to deliver as frozen mail.

As part of our Server Management Services, we assist our customers with several Exim queries.

Today, let us discuss how to resolve frozen email messages error.

 

Exim message is frozen

Frozen mails are the emails which are sent to invalid email address.

Suppose an email address is not valid or real. An attempt to send an email to that address will be known as frozen mail.

If the email does not deliver to the account, it will add to the queue and Exim will try twice to deliver the email based on the settings in the retry configuration in the Exim conf file.

If the recipient does not subsist after the predefined days in Exim conf, those emails will be stored as frozen mails.

Exim Mail Server:

Exim is a mail transfer agent on UNIX. A rapidly growing mail server, it handles mails for users daily.

Steps to Use Exim Server:

  1. Deploy Exim as SMTP E-Mail server.
  2. Configure a reliable mail service to meet needs.
  3. Manage the system operations of mail.
  4. Save messages to files.
  5. Tune the server to optimize performance.
  6. Handle several domains for large organizations.
  7. Finally, secure the mail system to maintain the confidentiality of messages.

 

How to Remove All Frozen E-Mails from the Mail Queue?

Suppose, an email is unable to deliver even after several attempts. This email will store under frozen mail.

Several Frozen messages in Mail Queue Manager intend us to examine the log file. Thereby, find the cause and solution to the issue.

/var/log/exim-mainlog

There are certain emails within the mail queue. Let us see what we need to find.

  1. Initially, we select checkboxes for the email to send.
  2. Then we click Deliver Selected.
  3. We can refer to the delivery report under Delivering Messages to find out the attempts of mail.

Deliver Mail within Mail Queue

In order to deliver Mail within the mail queue we follow the below steps:

  1. First, we click Deliver All
  2. In the new window, we click OK to confirm that we chose to deliver emails within the queue.
  3. Then if we check the delivery report under the Delivering Messages in Queue, we can find the successful attempts.

Delete E-Mail In Queue

  1. Initially, we select Delete All from the table.
  2. Then we click OK to confirm to delete emails in the queue.

View Queued Mails on Server

  1. If we know the subject, we enter it in the search field.
  2. In the Select Query menu, choose from search Sender, Search Recipient, Search Message-ID.
  3. Then choose the function in the Search Type
  4. Eventually, check at the Start and End date fields to find the delivery time of emails

Two Methods to Remove Frozen Mails:

Generally, we have two methods to remove all frozen emails from Exim Mail Server,

  • Exim-bp command
# exim –bp | grep frozen | awk ‘{print $3}’ |xargs exim -Mrm
  • Exiqgrep command
# exiqgrep –iz | xargs exim –Mrm

[Need help with the fix? We’d be happy to assist]

 

Conclusion

In short, we saw how our Support Techs fix the Exim error for our customers.

PREVENT YOUR SERVER FROM CRASHING!

Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.

GET STARTED

var google_conversion_label = "owonCMyG5nEQ0aD71QM";

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Privacy Preference Center

Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PHPSESSID - Preserves user session state across page requests.

gdpr[consent_types] - Used to store user consents.

gdpr[allowed_cookies] - Used to store user allowed cookies.

PHPSESSID, gdpr[consent_types], gdpr[allowed_cookies]
PHPSESSID
WHMCSpKDlPzh2chML

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga - Preserves user session state across page requests.

_gat - Used by Google Analytics to throttle request rate

_gid - Registers a unique ID that is used to generate statistical data on how you use the website.

smartlookCookie - Used to collect user device and location information of the site visitors to improve the websites User Experience.

_ga, _gat, _gid
_ga, _gat, _gid
smartlookCookie

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

IDE - Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie - Used to check if the user's browser supports cookies.

1P_JAR - Google cookie. These cookies are used to collect website statistics and track conversion rates.

NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.

DV - Google ad personalisation

IDE, test_cookie, 1P_JAR, NID, DV, NID
IDE, test_cookie
1P_JAR, NID, DV
NID
hblid

Security

These are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier to verify if a visitor is human or a bot.

SID, APISID, HSID, NID, PREF
SID, APISID, HSID, NID, PREF