Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk).
In support tickets, users often request disabling the cPanel firewall, but we advice against it.
Web hosts can never shun server security! Majority of them have setup firewalls such as CSF/LFD to protect their cPanel servers by blocking IP addresses of attackers or malicious users.
But we’ve seen many cases where these firewall settings are not proper, blocking even valid users who try to access their websites. Users then approach web hosts, complaining about site unavailability.