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Outsourced Phone Support

Technical support outsourcing – Watch out for these 3 pitfalls

Running an online service business can be hard.

You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors.

Technical support outsourcing is a great way to keep costs down while delivering a full stack service. (more…)

3 ways how phone support outsourcing improves customer retention

Customers need instant gratification. And the best way to provide it, is via phone.

But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your business.


Should you outsource customer support for your webhosting business?

No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay.

Delayed or poor quality support can shoo away your valuable customers and hinder your growth prospects. But maintaining a good customer support team requires effort and money.


How a web host gained 80% savings with our cost-effective phone support services

Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford?

Many web hosts who operate phone support services inhouse, end up burning their fingers due to the costs involved. Today, we’ll see the costs incurred to provide 24/7 phone support, and how we helped a web host provide cost-effective phone support services. (more…)

How Bobcares helped a web host reduce waiting time for his phone support customers

Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off.

The success of a phone support depends on how soon the customers can connect to the support. Here, we’ll see what leads to long waiting times in phone support and how we tackle it.


Outsourcing customer service – What you should expect from your service provider

Outsourcing customer service – What you should expect from your service provider

As the old adage goes, it’s you should work ON your business, not IN it. If the time you spend maintaining your business is greater than time spent in marketing and innovation, it’s time for you to consider outsourcing.

Customer service can be one of the most time consuming, yet vital part of your business. By outsourcing your support process, you can focus on growing your business. (more…)

Guide to effective phone support

You call tech support and you are put on hold, listening to awful hold music for what seems like forever. When you finally get connected to an agent, you are asked unrelated questions, and instructed to go to a web form and submit a ticket.

Or worse, you only got an answering machine. Let’s face it, we’ve all probably been there. We got the run around or simply no phone support at all, when you needed it the most.

What about your business? Do you offer phone support? If not, why? And if you do, do you have a performing team? Is it setting you apart from the competition?

How are you managing calls and measuring your phone team’s performance? Below are some ideas to ‘grease the bearings’ on your thinking wheel: (more…)