by Manu Menon | Dec 10, 2022 | Latest, Outsourced Support
Benefits Outsourcing phone support makes it one of the most important tools that any business should have. In this article, we will go through more about the benefits of outsourcing your phone support. And we will also look at how it can be an amazing tool for your...
by Arya MA | May 17, 2021 | Latest, Server Management
FCR or first contact resolution, one of the most important IT support metrics has a vital role in improving customer satisfaction. First contact resolution includes the percentage of incoming service requests resolved during the first interaction with the customer,...
by Reeshma Mathews | Aug 10, 2020 | Latest, Technical Support
Cost savings is a major benefit web hosts gain by phone support outsourcing. But choosing a support company based on costs alone may not be a good idea. Poor quality support does more damage than good to your business. Many web hosts who come to us complain that their...
by Visakh S | Sep 5, 2018 | Technical Support
Running an online service business can be hard. You have a budget to stick to, but you’ll also need to provide 24/7 tech support, to prevent your customers going to your competitors. Technical support outsourcing is a great way to keep costs down while...
by Reeshma Mathews | Mar 6, 2018 | Server Administration
Customers need instant gratification. And the best way to provide it, is via phone. But often, hosting providers get apprehensive about providing it, due to the cost and the overhead involved in the process. That’s where phone support outsourcing helps your...
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