by Reeshma Mathews | Oct 10, 2017 | Technical Support
No business can thrive without customers. That’s why providing excellent customer support is a must. For customers to feel delighted, they should feel cared for, and their concerns should be addressed without delay. Delayed or poor quality support can shoo away...
by Reeshma Mathews | Oct 7, 2017 | Technical Support
Providing phone support services to customers helps web hosts gain an upper hand in the industry. But, what if the cost incurred for that is far more than you can afford? Many web hosts who operate phone support services inhouse, end up burning their fingers due to...
by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
by admin | Sep 1, 2015 | Server Administration, Technical Support
As the old adage goes, it’s you should work ON your business, not IN it. If the time you spend maintaining your business is greater than time spent in marketing and innovation, it’s time for you to consider outsourcing. Customer service can be one of the...
by Robert Broyles | May 17, 2011 | Server Administration, Server Management
You call tech support and you are put on hold, listening to awful hold music for what seems like forever. When you finally get connected to an agent, you are asked unrelated questions, and instructed to go to a web form and submit a ticket. Or worse, you only got an...
