I can’t login to my email account via Outlook. No errors are shown, the window with login and password pops up again and again. Please help!
That was a recent support request that we received in our Outsourced Technical Support helpdesk for Web Hosts.
On checking the server logs, we saw the error “SASL login authentication failed: generic failure“.
Today, let’s see the top causes for this error and how we fix them.