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24/7 tech support in web hosting – Common pitfalls & how we avoid them

by Visakh S | Oct 5, 2018 | Server Administration

24/7 tech support is now a standard feature offered by all web hosting providers. But some companies do it better than others, and turn it into a way to attract more customers. So, how do the winners do it? They make fewer mistakes than others, and focus on a few key...

How to fix “554 Too many recipients” email error

by Visakh S | Oct 4, 2018 | Server Administration

Here at Bobcares.com, we provide Outsourced Tech Support to web hosting providers. As part of our service, we resolve email errors posted by hosting users. A common email bounce error we see in VPS and Shared servers is: The rejected e-mail address was...

Apache PCI Compliance : How to avoid Payment Gateway penalties

by Visakh S | Oct 1, 2018 | Apache, Server Administration

Payment gateways such as Stripe and Authorize.net handle billions of dollars worth of business per month. That is why payment gateways and shopping carts are juicy targets for hackers to steal Credit Card info, User identity, etc. As a defense, Payment Gateways...

cPanel email security – Most effective measures hand picked

by Visakh S | Sep 22, 2018 | cPanel, Server Administration

Spam! We all hate it. And that is why people have invented a gazillion ways to fight it. Anti-spam systems range from SPF & RFC checks to Sender verification & Mail queue cleaners. Every hosting company provides almost all of these tools to fight spam through...

10 uncommon causes for Apache CGI Internal Server Error, and how to fix them

by Visakh S | Sep 19, 2018 | Apache, Server Administration

Apache’s CGI mode allows webmaster’s to reduce memory usage. It is the preferred way to run many low traffic websites. But the CGI mode is pretty sensitive to things such as permissions and file encoding, that leads to 500 Internal Server Error. In our...

Error “Failed to authenticate on SMTP server with username” – Causes & fixes

by Veena Venugopal | Sep 12, 2018 | Server Administration

Almost every PHP application relies on mail functions to send contact requests, newsletters, and more. The most secure way to send these mails is to use SMTP authentication – that is, the PHP app uses a username and password to transfer mails to an SMTP server....
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