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How to clear cache in Prestashop manually & from backoffice

by Visakh S | Oct 22, 2018 | Server Administration

“None of my store changes are visible! What’s wrong? Is it Prestashop cache?” We see support requests like this everyday as part of our Outsourced Tech Support for web hosting providers. Prestashop store owners would make a change to the code or...

“mysqld: out of memory” – 4 major reasons why you get this error

by Reeshma Mathews | Oct 20, 2018 | MySQL, Server Administration

Database errors can present themselves in the form of ‘503 Service Unavailable’ or ‘500 Server Error’ in websites. As part of our Outsourced Tech Support services for web hosts, database errors are a commonly resolved issue for customers who...

WHM IP address missing? Here’s how to fix it

by Visakh S | Oct 18, 2018 | cPanel, Server Administration

Many VPS or Dedicated server hosting companies now provide cPanel & WHM as their default server administration tool. cPanel works well for most routine administration, however users come across bugs once in a while. One such issue is websites not loading even...

“My IP is blacklisted. How to remove it?” – Experts answer

by Visakh S | Oct 16, 2018 | Server Administration

“Help! My IP is blacklisted. All my mails are bouncing. How to remove it?” This is a common support request we resolve here at our Server Administration Services support desk. Website owners wake up one day to find all their business mails bouncing, citing...

MySQL “stop: Unknown instance:” error – Why it happens and how to fix

by Visakh S | Oct 16, 2018 | MySQL, Server Administration

Server errors are no fun. And it is especially frustrating when the error is cryptic, like “Unknown instance”. What does it mean, really? A common error people face in VPS, Cloud and Dedicated servers is MySQL failing with “stop: Unknown...
How to fix the error “A dns entry for the domain already exists”

How to fix the error “A dns entry for the domain already exists”

by Reeshma Mathews | Oct 16, 2018 | cPanel, Server Administration

“A DNS entry for domain.com already exists, You must remove this DNS entry from all servers in the dns cluster to proceed.”   Resellers and server owners in cPanel/WHM servers come across this error message when creating domains in their server. As...
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