by Reeshma Mathews | Dec 28, 2017 | Server Administration
When you need to focus on your business, whether it is to establish a new one, or scale it up, outsourcing is a great option. You get professionals to deliver great support to your customers, while you spend time on issues that absolutely need your attention. But all...
by Reeshma Mathews | Dec 2, 2017 | Plesk, Server Administration
Ever faced a hard disk crash in your server? Then you’d know very well the importance of doing regular backups. But what if you notice a backup failure when you need it the most? That is why it is important to choose a server management service that ensures you...
by Visakh S | Nov 11, 2017 | Server Administration
Outsourcing your tech support can be scary. You want your servers and customers to get the best support, but you don’t have direct control over how the support is delivered on a daily basis. That is why it is important to choose a support provider whom you can...
by Reeshma Mathews | Oct 11, 2017 | Server Administration
Customers get pissed off when the phone agent rushes through their call, giving them half-baked solutions. At the same time, agents wasting too much time on each call can increase the call minutes and get heavy on your pocket. That’s why it’s important to...
by Reeshma Mathews | Oct 9, 2017 | Server Administration
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...
by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
