by Reeshma Mathews | Oct 9, 2017 | Server Administration
It is easy to make or break a customer relation over phone. A customer who experiences good quality support from you, would not only stick on to your business, but also helps promote your business by sharing their good support experiences with others too. But what if...
by Reeshma Mathews | Sep 22, 2017 | Server Administration
Customers prefer phone support when they are in a hurry or want to multi-task. Having to wait in queue for long to connect to the support team, can easily piss them off. The success of a phone support depends on how soon the customers can connect to the support. Here,...
by Reeshma Mathews | Sep 18, 2017 | Server Administration
A fast server with high uptime – that’s the dream of every web host! But in real-world scenarios, nightmares do happen in the form of an unexpected server crash or a DOS attack to the web server. To diagnose and resolve server incidents in no time, it is...
by Reeshma Mathews | Sep 16, 2017 | Server Administration
Most web hosting companies maintain a support help desk to interact with their customers. Help desks also help to keep track of all the customer support history and can also be integrated with their billing system. But installing a help desk alone, won’t...
by Reeshma Mathews | Sep 11, 2017 | cPanel, Server Administration
Many large IT organizations are spread across different locations and data centers, for redundancy and uptime requirements. Remote Infrastructure Management (RIM) Services helps to efficiently manage this IT infrastructure from a remote location. RIM helps small and...
by Reeshma Mathews | Sep 7, 2017 | Server Administration, VPN, WordPress
WordPress powers 19% of the web, and 48 of the top 100 blog sites online. With a strong community of users and developers, the WordPress platform is evolving day by day, with more features and Add-ons. This, in turn, poses some threats as well. Vulnerabilities and...
