by Visakh S | Jun 19, 2017 | Server Administration
Bobcares.com provides outsourced hosting support to web hosting companies. Many customers come to us asking for Tier 1 or Level 1 or L1 hosting support, but the definition of “L1 support” varies from person to person. Today, we’ll look at what L1...
by Reeshma Mathews | Jun 19, 2017 | Server Administration
Every customer prefers interacting with a support team who can easily relate to their issues and provide them with personal attention and prompt care in resolving their matters. That’s why most hosting companies prefer to choose inhouse support team over an...
by Reeshma Mathews | May 17, 2017 | Server Administration
WannaCry ransomware is all over the news now, causing the internet world to shake in doubt and fear. With over 200,000 computers in 150 countries being affected, the damage is really wide-spread. For businesses and servers that are affected by this malware, the impact...
by Reeshma Mathews | Mar 28, 2017 | Server Administration, Technical Support
Different customers prefer different modes of communication. While one person may be comfortable typing emails, other one may prefer a direct phone conversation. Urgency of the support request, convenience of the customers and availability of the channel also...
by Reeshma Mathews | Mar 10, 2017 | Server Administration, Server Management, Technical Support
Web servers plays an integral role in web hosting, as they help render lightning fast websites for online businesses. But improperly configured or inadequately maintained web servers can cause website downtime and loss. In our role as Outsourced Tech Support for web...
by Reeshma Mathews | Feb 24, 2017 | cPanel, Server Administration
Server owners often encounter disasters in the form of hard drive crash or network failure. To safeguard their business, its crucial for hosting providers to minimize the calamities caused, mainly downtime and data loss. In our role as Outsourced Tech Support for web...
