by Visakh S | Feb 7, 2015 | Magento, Server Administration
The call came through our emergency support channel. A Magento e-commerce website was seeing an increase in bounce rates (87%) and a dip in conversion rates. Analytics tools correlated the increased bounce rates with high page load times. A preliminary analysis showed...
by Visakh S | Jan 28, 2015 | Server Administration
It is unwelcome, it is tedious, but it is inevitable. Every service provider dreads a hard disk crash, and the downtime it can lead to, but it is one eventuality that will happen sooner or later. Today was one such day. A high priority alert notified our Dedicated...
by Visakh S | Jan 27, 2015 | Server Administration
Reports are coming in from our Dedicated Linux Systems Administrators about an evolving threat, disclosed earlier today. A heap buffer overflow vulnerability in GNU C Library (glibc), allows remote or local actors to execute arbitrary code under the privilege of user...
by Visakh S | Jan 23, 2015 | Server Administration
It was a peaceful night shift at a data center we managed. Just a few routine server provisioning and customer queries were keeping us occupied. Suddenly all alarm bells started ringing. 25+ managed server instances had gone offline, and the alert priority was among...
by Visakh S | Jan 23, 2015 | DDoS, Server Administration
“This definitely is a problem with your monitoring system! I never used this bandwidth. I was on holiday!” The accounts department of the data center we managed referred this customer concern to us. His un-managed dedicated server showed a bandwidth spike...
by Visakh S | Jan 21, 2015 | Server Administration
The mood was upbeat. It was our weekly business review with a web host we support. Server improvements had resulted in zero service downtimes, and zero customer complaints on service reliability. It was time to figure out how to improve the infrastructure even...
