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How to fix 504 gateway timeout error in your websites

by Reeshma Mathews | Sep 7, 2017 | Server Management

In our role as website support specialists, we help website owners resolve all sorts of errors that affect their websites. Commonly encountered errors are related to the web server and the mail server. One such web server error that occurs in high traffic servers, is...

How outsourced customer support improves customer retention in your hosting business

by Reeshma Mathews | Aug 28, 2017 | cPanel, Server Administration, Server Management

“Please close this issue and pat yourself on the head, next time we will just come straight to you guys. You guys are life savers. Next time I’m in town I would like to kiss the man or woman who fixed this issue. Can i send you a fruit basket or...

Why you need live chat customer service to boost your sales

by Reeshma Mathews | Aug 16, 2017 | Server Management

Customers love it when they get support in real time! That’s what makes live chat customer service the most preferred support channel in every online business. Live chats are much faster than email support and more convenient than phone support. Chat technicians...

Are you shunning server updates? Think twice before you do that!

by Reeshma Mathews | Aug 4, 2017 | Server Management

Server updates – We all know it’s important, but many often, server owners push aside these server updates, until its too late.. One may have many reasons for that, and most often it happens as we think it’s not that important or a top priority...

Trying to Disable cPanel firewall (cpHulk)? Read this first if you’re a Web or VPS host

by Visakh S | Aug 3, 2017 | cPanel, Server Management

Bobcares.com provides white-labeled end-user tech support to hosting providers. Some of our customers use cPanel & WHM servers, and in these servers end-users often complain about IPs blocks due to cPanel firewall (aka cpHulk). In support tickets, users often...

How fast VM provisioning help cloud providers boost their business

by Reeshma Mathews | Aug 3, 2017 | Server Administration, Server Management

With most businesses moving online, customers started expecting their servers to be provisioned in a few minutes. That was when the demand for virtualization sky-rocketed, as it enabled creation of server instances in just a few clicks. For big cloud service providers...
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