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How to resolve “550 Access denied – Invalid HELO name” error from Outlook (0x800ccc78), Windows Mail, etc in cPanel/WHM Exim mail servers

by Visakh S | Nov 2, 2015 | cPanel, Server Management

At Bobcares website support services, this is a common error we see in cPanel/WHM shared hosting servers. We’ve seen that strict anti-spam rules or lack of SMTP authentication usually cause this error. The mail user reports the error: Task [email protected] –...

How to clean Guruincsite malware from hacked Magento web sites and remove Google blacklisting

by Visakh S | Oct 20, 2015 | Magento, Server Management

Since 17th Oct, we’ve have been receiving website hack recovery requests from Magento shops infected with Guruincsite,com malware. There are two variations of the malicious code – one that has obfuscated code (gibberish) containing function...

How Bobcares outsourced customer support helps companies build customer loyalty and accelerate growth

by Visakh S | Oct 15, 2015 | Server Administration, Server Management, Technical Support

“I still remember the day I got my 10th customer. I felt I was on the moon. I still know each of my first customers in person.”- Tim Brooks*(A UK based web host) In the year 2000, Tim was one among the many start-up web hosts affected by the dot-com bubble...

How to find malware and malicious code that anti-malware tools cannot

by Visakh S | Sep 28, 2015 | Server Management

Linux servers have a great set of open source anti-malware tools like Linux Malware Detect, ClamAV + SaneSecurity, etc. These tools do a good job in identifying the vast majority of malware that’s out there. However, they still need a bit of time to create...

Hardware vs Software firewall: A brief comparison

by Abhilash C R | Sep 13, 2015 | Server Management

“Google has listed your server as a malware source! Its been hacked into, and is being used to spread malware!” I’m sure this is a message that you never hope to get in your mailbox. But, how confident are you about your server security? One of the most...

Configuring Apache for Maximum Performance

by Vishnu Ram V | Sep 8, 2015 | Apache, Litespeed, MySQL, Nginx, Server Administration, Server Management

Apache is an open-source HTTP server implementation. It is still the most popular web server on the Internet. The August 2015 Web Server Survey conducted by Netcraft [1] shows that about 37.51% of the web sites on Internet are using Apache. Through our web server...
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