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DirectAdmin Email page failed to load – How to resolve

by | Apr 12, 2021

Wondering how to fix DirectAdmin Email page failed to load? We can help you.

DirectAdmin is web hosting control panel software, similar to cPanel, that allows us to administer our website and hosting options using a web-based GUI.

It is one of the simplest control panels that function as a lightweight option. Using this we can control hundreds of websites. Also, it has a very user-friendly admin area.

However, often our customers using DirectAdmin report that their email page failed to load.

Here at Bobcares, we handle such requests from our customers having this control panel as a  part of our Server Management Services.

How to fix ‘DirectAdmin Email page failed to load’

Before going into the steps for fixing this email error we will see what causes this error.

What causes this error?

The email page may fail to load due to large disk usage in DirectAdmin.

We can fix this issue using the following methods:

  1. By enabling disk usage cache
  2. By disabling POP3 disk usage

Now we will see in detail, how to use the above-mentioned methods to fix this issue.

1. Enable disk usage cache.

Following are the steps for enabling disk usage cache:

1. Firstly, we need to take the backup of the configuration file /usr/local/directadmin/conf/directadmin.conf

2. Then edit DirectAdmin.conf using the following:

# vi /usr/local/directadmin/conf/directadmin.conf

3. After that we can add the following line into the file to enable disk usage cache:

pop_disk_usage_cache=1

4. Next we will edit /etc/cron.d/directadmin_cron using the following command:

# vi /etc/cron.d/directadmin_cron

5. Here we will add the following line:

*/15 * * * * root echo "action=cache&type=popquota" >> /usr/local/directadmin/data/task.queue

6. Finally, we will restart crond service using the following command:

# service crond restart

2. Disable pop3 disk usage

Following are the steps for disabling pop3 disk usage:

1. Firstly, we need to take the backup of the configuration file /usr/local/directadmin/conf/directadmin.conf

2. And edit directadmin.conf using the following command:

# vi /usr/local/directadmin/conf/directadmin.conf

3. We can disable pop3 disk usage completely by adding the below line:

count_pop_usage=0

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Conclusion

In short, we saw how our Support Engineers fix the issue regarding the email page not loading in the DirectAdmin panel.

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