The webmail timeout issue can occur in DirectAdmin if the timeout value is exceeded.

Here at Bobcares, we often receive requests to fix errors relating to DirectAdmin as part of our Server Management Services for web hosts and online service providers.

Today let’s see how to fix this timeout issue in webmail.

How to fix webmail timeout issue in DirectAdmin

Recently, one of our customers approached us regarding a webmail timeout issue in the DirectAdmin server. Generally, the session has a maximum amount of time before they expire. By default, the timeout value is 10 mins.

When we browse in /webmail, it will refresh this time. But when we type a message, if it takes too long to load the session will expire.

As a result, it will end up displaying an error message.

Now let’s take a look at how our Support Engineers resolve this error message to our customers.

In order to fix this error message, we simply need to increase the timeout value. Here is how we do it.

1. First, we open the configuration file /var/www/html/webmail/inc/config.security.php in any text editor. For that, we run the below command.

vim /var/www/html/webmail/inc/config.security.php

2. After opening the file, we change the value as given below.

$idle_timeout = 15; //minutes

However, we can change it to any higher value as we wish. Finally, this must resolve the timeout issue.

In the newer webmail version, the configuration path is changed. So this how we do it.

First, we open the configuration file /var/www/html/webmail/inc/config.php in any text editor. For that, we run the below command.

vim /var/www/html/webmail/inc/config.php

Then we change the value as given below:

$idle_timeout = 15; //minutes

Finally, this must fix the webmail issue.

[Need any further assistance in fixing DirectAdmin errors? – We’d be happy to help you]

Conclusion

In short, this webmail timeout issue can occur if the timeout value is exceeded. Today, we saw how our Support Engineers resolve this timeout error in webmail in DirectAdmin.