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How to retrieve permanently deleted emails from Outlook

by | Dec 31, 2020

Wondering how to retrieve permanently deleted emails from Outlook? We can help you.

Here at Bobcares, we have seen several such Outlook related queries as part of our Server Management Services.

Today, let us discuss permanently deleted emails and their potential solutions.


How to retrieve permanently deleted emails from Outlook

Suppose we delete emails from Outlook mailbox and regret it. Well, it happens. However, we do not have to worry about it. We can recover these emails easily, one way or another.

We can recover those emails with Outlook. When we delete emails from Outlook, they get saved in Deleted Items or Trash. We just need to go to those folders and search for the item we need to recover. Then right-click on the particular email -> Move -> Other Folder -> select a folder -> OK.

If we have used Shift + Delete to remove the emails, we have permanently deleted the emails. Then we need to follow the following method:

  • Open Outlook and click on the Deleted Items folder.
  • Now, go to the Home screen, and then click “Recover Deleted Items From Server”.
    How to retrieve permanently deleted emails from Outlook

By default, we can find deleted emails in Outlook for 14 days in the Recoverable Items folder.

  • Now select the deleted email and check the Restore Selected Items box. Click on the OK to continue.
    retrieve permanently deleted emails from Outlook

The emails we select will recover

  • When we recover deleted emails from the Recoverable Items folder, they move to the Deleted Items folder. We can find them there and then move them to Inbox or another folder.

When we delete any type of email item from an Outlook folder, MS Outlook removes that particular item, but the data still resides in the PST file.

Space freed up due to deletion is marked as empty so that it can be utilized to store the new data. Hence for retrieving deleted emails from MS Outlook, we must act quickly and intelligently.

[Stuck in between? We’d be happy to assist!]


How to recover permanently deleted Emails from an Outlook PST

  • Initially, make a copy of the PST. Then follow these steps:
  • Open a hexeditor.
  • Delete positions 7 through 13 with the spacebar. Since we are using hexadecimal numbering, this actually clears 13 characters in the following positions:
    00007, 00008, 00009, 0000a, 0000b, 0000c, 0000d, 0000e, 0000f, 00010, 00011, 00012, 00013
    The editor displays the code “20” each time we clear a position with the spacebar.
  • After clearing those positions in the file, save it. PST is now corrupted.
  • Run the Inbox Repair Tool, SCANPST.exe, to recover the file.
    On Win2K and WinNT systems, the executable is located in
    C:\Program Files\Common Files\System\Mapi\1033\NT.
    You can also find it on the Office 2000 CD-ROM in
    \Program Files\Common\System\Mapi\1033\NT.
    On Windows XP, the file is located in
    C:\Program Files\Common Files\System\Mapi\1033.
    And Windows XP Office XP/2002 SP2
    C:\Program Files\Common Files\System\MSMAPI\1033
  • After backup, the Inbox Repair Tool repairs the damage and recreates the PST. Open the new PST in Outlook.
  • The Deleted Items folder should contain all removed messages, so anything we have emptied will be restored.

[Can’t retrieve deleted emails? We are happy to help!]



To conclude, we can recover deleted emails in Outlook from the Deleted Items folder. Today we saw one potential method of retrieving permanently deleted emails from Outlook and an Outlook PST suggested by our Support Techs.



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