Bobcares

WeSupport

Call Us! 1-800-383-5193
Call Us! 1-800-383-5193
Call Us! 1-800-383-5193

Need Help?

Emergency Response Time custom

Our experts have had an average response time of 11.98 minutes in June 2021 to fix urgent issues.

We will keep your servers stable, secure and fast at all times for one fixed price.

Not Spam in SpamExperts – How to report

by | Jun 20, 2021

Wondering how to report Not Spam in SpamExperts? We can help you.

At times SpamExperts marks legit emails as Spam. However, we have an option in SpamExperts to report them as ‘not spam’.

Here at Bobcares, we handle requests from our customers to fix similar issues as a part of our Server Management Services. Today we will see how our Support Engineers fix this for our customers.

How To Report Not-Spam in SpamExperts

We will see the steps that our Support Engineers follow to mark legit emails as Not-Spam in SpamExpert.

1. First, enter SpamExperts dashboard via the client area.

2. Then go to Incoming in the dashboard.

3. From there select ‘Report not Spam‘

4. Since it has a ‘drag and drop‘ style feature, we can report the not-Spam email to the system by grabbing/ dragging and dropping the email into the ‘Report not Spam’ area.

Next, we will see how to check incoming mail logs in SpamExperts.

Steps to Check Incoming Mail Logs in SpamExperts

Following are the steps to check incoming mail logs:

1.  First, enter the SpamExperts dashboard via the client area.

2. Then click on the ‘Log Search’ icon under ‘Incoming’ sessions.

3. We can either add the ‘Sender’ email or ‘Recipient’ email under the search column.

4. After providing the email-id we can click on Start Search.

Next, we will see how to release false positive incoming mail from the SpamExperts quarantine system.

How to Release False Positive Quarantine Email In SpamExperts

1. First, enter the SpamExperts dashboard via the client area.

2. Then go to recent quarantine incoming mail.

3. From here we can find the false-positive quarantine email.

4. Now click on the drop-down selection of the email available.

5. Here we can select the ‘Release’ option and it will deliver by the system to the intended recipient in a second.

[Need assistance? We can help you]

Conclusion

In short, we saw how our Support Techs report Not Spam in SpamExperts.

PREVENT YOUR SERVER FROM CRASHING!

Never again lose customers to poor server speed! Let us help you.

Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.

GET STARTED

var google_conversion_label = "owonCMyG5nEQ0aD71QM";

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

server management

Spend time on your business, not on your servers.

TALK TO US

Or click here to learn more.

server management

Spend time on your business, not on your servers.

TALK TO US

Or click here to learn more.

Categories:

Tags: