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Resolving cPanel Error: “The Email Account Already Exists”

by | Oct 5, 2021

Facing a cPanel Error -The Email Account Already Exists? You are in luck! Our Support Engineers have a solution for you.

At Bobcares we solve different queries for our customers as part of our Server Management Services. Today, our Support resolved a cPanel error that had been troubling one of our customers. Let’s find out more about it.

All About cPanel Error -The Email Account Already Exists

If you have been getting an error message “The Email Account Already Exists” from cPanel when you attempt to add a non-existing email account, it is time to lend an ear to our Support Engineers.

The main reason behind this error is that you are trying to add an existing email, or you may be attempting to add an email account that you tried deleting earlier. If it is the latter, the email account may have been removed physically, but it would still have left behind traces in the config and log files.

Resolution: “The Email Account Already Exists”

Let’s take a look at the solution recommended by our Support Engineers:

  1. First, log in as the root user to the Linux machine via SSH.
  2. Then, navigate to the path mentioned below and remove the email account folder currently causing the error:
  3. After that, follow the path mentioned below and open the passwd file using an editor of your choice. Then, remove the email account entry from the file and save the changes.

Once you complete these steps, you will be able to add the email account without any trouble.

[In search of help? Try our Server Management Services.]


To summarize, we observed how to resolve the “The Email Account Already Exists” from the skilled Support Engineers at Bobcares.


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