Nowadays, it’s quite common to have multiple business email addresses. So, forwarding emails to a single account help to manage emails easily.
Most of the Webmail clients like RoundCube, Horde, SquirrelMail, etc. have the functionality to forward emails. But, users may often confuse with this option.
That’s why, we often get requests from our customers to set “Webmail forwarding” as part of our Server Management Services.
Today, we’ll see how our Support Engineers setup “Roundcube Webmail forwarding” and fix the related issue.
More about RoundCube Webmail forwarding
First, let’s understand more on RoundCube Webmail.
Roundcube is an email client that provides an interface to compose and read emails. With its desktop-like user interface, it is easy to install/configure.
Some of the main features are listed below.
- Unlimited users and messages.
- Spell checking.
- Multiple sender identities.
- Drag-&-drop message management.
- Email forwarding.
That makes Roundcube one of the favorite webmail solution.
How we set up Roundcube Webmail forwarding
Now, let’s see how our Support Team set up Roundcube Webmail forwarding for our clients.
1. We log into customer’s Webmail and choose Roundcube as default.
2. Then from the top menu bar under Settings, we click the Forwarders tab.
3. Next, we choose Add Forwarder. This will send a copy of the incoming email from one address to another.
4. We then give the entry for the Destination email address.
5. Finally, we click Add Forwarder.
In RoundCube, we can also set Webmail forwarding using another feature like Email Filters.
How we fixed Webmail forwarding for a customer
Recently,one of our customers approached us with a problem after Roundcube upgrade. Their email forwarding stopped with error code 403. None of the emails were forwarding either.
On detailed investigation of the logs, our Security Engineers found that Mod_Security was the reason for failure. Mod_security is a web server module that blocks the access of suspicious links. One of the mod_security rule enabled on the domain blocked the Roundcube url too. The fix was to prevent Mod_security from affecting the webmail links.
Let’s see the steps that our Support Engineers took to fix the problem.
1. Initially, we checked the web server logs to verify if there is an error regarding forwarding email.
2. Then, we found an entry like the following.
May 18 15:37:26 2009 [client *.*.*.* File does not exist: /home/mydomain/public_html/mail/403.shtml]3. We found that the error is due to mod_security rule in apache module that affects the installation of Roundcube when upgraded.
There are 2 options to solve this problem.
1. Turning off Mod_Security for the domain
We can disable mod_security for the domain by doing the following steps.
Open httpd.conf file and uncomment the below line.
Include "/usr/local/apache/conf/userdata/std/2/USERNAME/DOMAIN.COM/*.conf"Then insert the rule to turn off mod_security and restart apache.
echo "SecRuleEngine Off" > /usr/local/apache/userdata/std/2/USER/DOMAIN.COM/modsec.conf
service httpd restartHowever, we do not recommend disabling the mod_security completely for a domain as it prevent the blocking of all suspicious links on the domain.
2. Disabling Mod_Security Rules
Alternatively, there is another option to disable specific mod_security rules. For this, we took the necessary steps below.
1. We searched for the domain that is having the problem with ModSecurity
grep domain.com /usr/local/apache/logs/error_log | grep ModSecurity2. From that, we got the corresponding id and we set the rule to remove mod_security.
SecRuleRemoveById 9500043. Finally, we restarted the apache to reflect the changes made in the configuration.
service httpd restartThus, the problem was solved and the customer’s Roundcube Webmail forwarding started working properly.
[Having problems in RoundCube Webmail forwarding? We can fix it for you.]
Conclusion
In short, Webmail forwarding allows redirecting incoming e-mails from one email address to another. Today, we saw how our Technical Engineers configured “Roundcube Webmail forwarding” and fixed the related issue.
Good day, I’m trying to configure email forwarding from a specific sender to another email address. Is this possible in roundcube?
Hoping to hear back from you soon
Regards
Chuma
There is no forwarding tab under Settings. How can I forward my roundcube e-mail?
You can Follow below steps to setup forwarder in roundcube:
Go to Settings.
Click Filters.
Under Filters, click the + button.
Input “Forwarding” into the Filter name box.
Under For Incoming Mail, select the option (for example:all messages).
Under …execute the following actions, select Send message copy to from the drop-down.
In the box next to it, input the email address you want to receive the forwarded mail.
Click save.
Hi. I don’t have forwarding or filters. Now what? Thanks for your help.
Hi,
Our experts can help you with the issue.Please contact our support team via live chat(click on the icon at right-bottom).
have a different question and requirement.
Received an email with an attachment. The email was sent to multiple people.
Need to forward same attachment to few more people including already mentioned list of people.
When click forward, attachment is there but TO and CC fields are blank. Need to have same addresses as per original email. How we can do that ?
Hi Sarfraz,
You can add new rule for the same to roundcube.
Please contact our support team via live chat if you need any assistance.
I am having a strange problem. Only some emails are being forwarded but not all of them. Recently emails sent to me from Amazon or Adobe (ie verification emails or password resets) and not being forwarded. Originally, these emails had a warning “To protect your privacy remote resources have been blocked.” I clicked the Allow box and now that warning doesn’t appear, but the emails are still not forwarded. But most others are. How do I fix this?
Hi,
Our experts can help you with the issue.we will be happy to talk to you through our live chat(click on the icon at right-bottom).
Authentication-Results: mx.kifarunix-demo.com (amavisd-new); dkim=pass
reason=”pass (just generated, assumed good)” header.d=mx.hamiltel.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=mx.hamiltel.com;
h=message-id:content-transfer-encoding:content-type
Hi,
Please contact our support team via live chat(click on the icon at right-bottom).