Salesforce authorization failed error while integration with JIRA | How to fix

Salesforce authorization failed error while integration with JIRA? We have a solution for you. 

At Bobcares, we offer solutions for every query, big and small, as a part of our Server Management Service.

Let’s take a look at how our Support Team recently helped a customer with the Salesforce authorization failed error while integration with JIRA.

How to resolve Salesforce authorization failed error while integration with JIRA

We usually come across a Salesforce authorization failed error while trying to integrate Salesforce and JIRA. For instance, the following error message usually pops up in this scenario:

The JIRA Salesforce Integration enhances the power, allowing us a holistic view of business information. Furthermore, it helps increase collaboration between teams. This allows them to complement each other and ultimately work together to gather expertise.

According to our Support Team, this error is usually due to disabling or terminating the JIRA admin account. Furthermore, the Connection authorizes the JIRA admin’s Salesforce credentials, the Connector is not able to proceed.

In other words, the integration allows Salesforce customers to track JIRA issues within Salesforce as well as view communications on both platforms.

Fortunately, we can resolve the integration error by revoking the Connection from within JIRA and Salesforce to force create a new token. We can do this by heading to Connection under Salesforce.

In order to resolve the issue completely, we also have to follow these steps in Salesforce:

1. First, we will head to Setup.
2. Then, we have to search for an Installed package.
3. Next, we will search for “JIRA Cloud for Salesforce” and select Configure.
4. After that, we have to click Revoke.
5. Then, we will click Authorize beside the connection from JIRA.
6. Next, we have to select the action icon and click “API Access Token” and then copy the string.
7. Finally, we will paste the string from the previous step into the Salesforce package Access token field.

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Conclusion

In essence, the skilled Support Engineers at Bobcares demonstrated what to do when we get a Salesforce authorization failed error while integration with JIRA.